JAZMYNE CASH-DUNN
Mount Wolf,PA
Summary
Well-qualified Case Management professional skilled at directing clients through career planning steps and helping to build employment strengths. Some diverse program services and the current employment marketing. Well-organized and hardworking planner looking for a challenging position. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Great with multitasking and excellent managerial skills and abilities.
Overview
31
31
years of professional experience
Work History
Employment Service Case Manager
Chimes, Inc.
Baltimore, MD
11.2022 - Current
- Established long and short-term goals for therapeutic services to encourage patient progress.
- Documented and filed patient health reports and charts into LTSS and THERAP.
- Managed load of multiple cases on consistent basis.
- Connected individuals with relevant community resources and coordinated referrals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Administrative Assistant Coordinator
Davita Inc
Baltimore, MD
10.2017 - 11.2023
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction
- Collected, calculated and reported on expenditure and statistical data to inform senior management
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers
- Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
- Tracked and submitted employee timesheets to accounting department for payroll processing
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Licensed Practical Nurse
Davita Inc
Baltimore, MD
06.2004 - 10.2017
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment
- Took and documented patients' vital statistics, including temperature, blood pressure and pulse and respiration rates, before and after dialysis treatment
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
- Performed physical assessments, including vital signs and health history documentation.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Educated patients on disease prevention and management strategies for their individual conditions.
Patient Access Manager
Davita Inc
Baltimore, MD
06.2006 - 09.2017
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Scheduled patient appointment and procedures
- Coordinated between patients and healthcare professionals to meet patient needs
- Educated patients and families on treatments, procedures, medications, continuing care and community resources
- Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
Private Investigator
All County Private Investigative Agency
Columbia, MD
06.1993 - 04.2004
- Went undercover in disguises to gather additional evidence.
- Managed impact of biases to remain neutral and objective during investigations.
- Determined lawfulness of investigative requests from clients.
- Reviewed gathered information to assess or detect issues.
- Performed assignments within investigative scope of competency to meet client needs.
- Produced timely and accurate reports about findings.
- Maintained professional integrity and credibility, adhering to applicable laws and regulations.
- Gathered proof of activities through video recordings, photographs and statements.
Education
Bachelor of Science - Health Care Administration
UMGC
10.2027
Certificate in Phlebotomy/IV Therapyy - Phlebotomy
Sojourner-Douglass College
500 N. Caroline Street10.2002
Bachelor of Science - Psychology
Coppin State University
2500 W. North Avenue05.1996
Associate of Arts - Allied Human Services
Baltimore City College
2901 Liberty Heights Avenue05.1992
Cosmetology License - Cosmetology
Baltimore Studio of Hair Design
Baltimore, MD06.1991
Certificate - Practical Nursing
Sojourner Douglass College
500 N. Caroline Street06.1990
High School Diploma -
Carver Vocational Technical High School
06.1989
Skills
- LTSS
- THERAP
- Executive presentation development
- Timeline Planning and Management
- Detailed meeting minutes
- Inventory systems
- Some knowledge of Excel spreadsheets
- Some Microsoft knowledge
- Monthly Hospital billing
- Time management
- Payroll
- Medical terminology
- Staff motivation
- Client Advocacy
- Case Management
- Rehabilitation Planning
- Records Management
- Progress Monitoring
- Referral Coordination
- Community Resources
- Goal Setting
- Intervention Tactics
- Client Needs Assessment
- Active Listening
Additional Information
- CCHT Certification
- CHT Certification
- Current BLS Certification
- Certified Hemodialysis Technician
- MANDT Certified
- ACRE
- Certified Peer Recovery Specialist
- Certificate In Narcotic and alcohol Specialist
- Cosmetology License
Timeline
Employment Service Case Manager
Chimes, Inc.
11.2022 - Current
Administrative Assistant Coordinator
Davita Inc
10.2017 - 11.2023
Patient Access Manager
Davita Inc
06.2006 - 09.2017
Licensed Practical Nurse
Davita Inc
06.2004 - 10.2017
Private Investigator
All County Private Investigative Agency
06.1993 - 04.2004
Bachelor of Science - Health Care Administration
UMGC
Certificate in Phlebotomy/IV Therapyy - Phlebotomy
Sojourner-Douglass College
Bachelor of Science - Psychology
Coppin State University
Associate of Arts - Allied Human Services
Baltimore City College
Cosmetology License - Cosmetology
Baltimore Studio of Hair Design
Certificate - Practical Nursing
Sojourner Douglass College
High School Diploma -
Carver Vocational Technical High School