Jazmyne Fannin

• Respond to inbound calls from patients regarding appointment scheduling, rescheduling, and general clinic information
• Provide clear and courteous support for patient questions about procedures, providers, and location details
• Assist with new patient intake, verify basic information, and direct calls to the appropriate department
• Maintain a friendly and professional tone while supporting patients through sometimes sensitive situations
• Work closely with clinic staff to ensure appointment calendars are accurate and up-to-date

• Provided customer support via phone, chat, and email for orders, returns, product inquiries, and pet care concerns
• Resolved high volumes of service tickets with empathy and accuracy while meeting quality assurance benchmarks
• Assisted customers with account management, subscription services, and shipping resolutions
• Maintained detailed records of customer interactions using CRM tools
• Delivered fast, friendly service with a focus on creating long-term customer loyalty