Jazmyne Hopkins
United Healthcare
Houston,TX
9
years of professional experience
I'm a Dedicated Employee with strong customer service and problem-solving skills. Committed to enhancing patient experiences through effective care coordination and personalized health plans.
Work History
Health Concierge
2 Years 4 Months- Developed personalized health plans based on individual member needs and preferences.
- Managed scheduling of appointments and follow-ups for optimal health outcomes.
- Coordinated patient care services to enhance member experience and satisfaction.
- Collaborated with healthcare providers to ensure seamless communication and service delivery.
- Handle inbound and outbound Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns. Data Entry: Accurately enter patient information and appointment details into the scheduling system. Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively. Problem Resolution: Address and resolve any scheduling conflicts or issues promptly. Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations. Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients. Documentation: Maintain accurate records of all interactions and transactions with patients. Other duties or special projects as assigned.
Benefits Service Representative
2 Years- Provided expert guidance on health insurance plans, retirement options, and employee assistance programs.
- Coordinated benefits enrollment processes, ensuring accurate and timely completion for all employees.
- Streamlined communication between departments to enhance service delivery and resolve employee inquiries efficiently.
- Assisted in developing training materials for new hires, improving onboarding experience and knowledge retention.
- Assesses claims for accuracy and compliance with coding guidelines, medical necessity, and documentation requirements. Documents claim information in the company system, assigning appropriate codes, modifiers, and other necessary data elements to ensure accurate tracking, reporting, and processing of claims. Conducts reviews and investigations of claims that require additional scrutiny or validation to ensure proper claim resolution. Determines if claims processing activities comply with regulatory requirements, industry standards, and company policies
Amazon Associate
4 Years 6 Months- Operated fulfillment center equipment to ensure efficient order processing
- Trained new associates on safety protocols and operational procedures
- Monitored inventory levels, coordinating restocking efforts to maintain product availability
- Implemented process improvements that enhanced workflow efficiency within the team
Education
High School Diploma
- 3.7 GPA
Skills
HIPAA compliance
Healthcare coordination
Insurance verification
Data entry accuracy
Office administration
Client assistance
Patient communication
Problem-solving
Attention to detail
Time management
Teamwork and collaboration
Interdepartmental collaboration
Timeline
Health Concierge
United Healthcare
01.2024 - 05.2026Read More
Benefits Service Representative
Wipro
01.2022 - 01.2024Read More
Amazon Associate
Amazon
07.2017 - 01.2022Read More
San Jacinto College
High School Diploma
Read More