Jazmyne Mcghee
West Memphis
Summary
Dynamic customer service professional with extensive experience at Sagility, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction through effective communication and process improvements. Skilled in CRM systems and HIPAA compliance, adept at managing high-volume inquiries while maintaining professionalism and empathy.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Sagility
08.2023 - 09.2025
- Resolved customer inquiries and issues efficiently to enhance satisfaction and retention.
- Collaborated with team to improve response times using customer relationship management software.
- Trained new staff on operational procedures, ensuring consistency in service delivery.
- Developed and implemented process improvements that streamlined workflow and reduced response time.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Contact Center Representative
FedEx Employees Credit Association
02.2020 - 05.2023
- Resolved customer inquiries through effective communication and active listening techniques.
- Utilized CRM systems to document interactions and track customer issues efficiently.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Trained new representatives on company policies, procedures, and call handling best practices.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
Medical Customer Service Representative
Methodist Le Bonheur Healthcar
08.2016 - 11.2019
- Streamlined patient inquiries, providing timely and accurate information regarding services and insurance coverage.
- Coordinated appointment scheduling, optimizing workflow for healthcare providers and enhancing patient satisfaction.
- Resolved customer complaints through effective communication, ensuring positive experiences and adherence to company policies.
- Maintained up-to-date knowledge of medical terminology and procedures to assist patients with inquiries efficiently.
- Conducted follow-up calls to ensure patient satisfaction and gather feedback on service quality, driving continuous improvement initiatives.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Analyzed call trends to identify areas for process enhancement, contributing to increased operational efficiency in service delivery.
CNA
Springs Of Avalon Health and Rehabilitation
03.2013 - 06.2016
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported mobility by assisting patients with transfers and ambulation.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to deliver quality patient care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
High School Diploma - Education
Central High School
Memphis, TN05.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Patient and Provider Support Insurance Verification & Eligibility
HIPAA Compliance
Appointment Scheduling
Data Entry & Documentation
Claims Processing Assistance
Problem Resolution & Communication
Multitasking in High-Volume Settings
Timeline
Customer Service Representative
Sagility
08.2023 - 09.2025
Contact Center Representative
FedEx Employees Credit Association
02.2020 - 05.2023
Medical Customer Service Representative
Methodist Le Bonheur Healthcar
08.2016 - 11.2019
CNA
Springs Of Avalon Health and Rehabilitation
03.2013 - 06.2016
High School Diploma - Education
Central High School
Similar Profiles
Alexis JonesAlexis Jones
Customer Service Representative at SagilityCustomer Service Representative at Sagility
OMARIO MCDONALDOMARIO MCDONALD
Brand Advocate/CCC Service Representative at SagilityBrand Advocate/CCC Service Representative at Sagility
HARISH LHARISH L
Team Leader at SagilityTeam Leader at Sagility
PAUL HILLPAUL HILL
Parts Manager at Heartland Chrysler, Dodge, Jeep, RamParts Manager at Heartland Chrysler, Dodge, Jeep, Ram
Briosha WatkinsBriosha Watkins
CNA at Lebonheur Children’s HospitalCNA at Lebonheur Children’s Hospital