Jazmyne Richardson
Chicago
Summary
Professional with solid background in providing exceptional customer service and support. Adept at team collaboration and achieving results, ensuring seamless operations and customer satisfaction. Skilled in communication, problem-solving, and adapting to changing needs, making positive impact on any team. Reliable and flexible, consistently delivering high-quality service and contributing to productive work environment.
Overview
10
10
years of professional experience
Work History
Referral Service Assistant
Elevance Health
06.2023 - 10.2024
- Ensure standard review and workflow and processes.
- Review and proofread all cases that are pending closure.
- Process incoming clinical, approval, and pending denial faxes.
- Review and process out-of-network request.
- Provide documentation assistance to physicians.
Customer Care Representative
PLS
11.2018 - 06.2023
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Training and development of new hires.
- Build sustainable relationships of trust through open and interactive communication with our customers.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Follow communication procedures, guidelines, and policies.
- Communicated regularly with management to discuss quality trends.
- Trained and led staff on proper QA standards.
- Oversaw process checks to verify proper completion and correct frequency.
Processing Teller
Garda World
06.2017 - 09.2018
- Verified assigned work and inspect deposit bags for evidence of tampering.
- Performed deposit processing functions including reconciling any out-of-balance conditions.
- Maintained compliance with all company policies including state and federal regulations.
- Identified counterfeit, Suspicious Activity (SAR), and any potential AML Red Flag Transactions and immediately reports same to Supervisor.
- Verified cash settlements are accurate and transfers funds to appropriate vaults.
Cashier/Frontend Manager
Tom Thumb Food Stores Inc
01.2015 - 08.2015
- Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
- Managed cash, credit or check transactions with customers.
- Pleasantly dealt with customers to ensure satisfaction.
Education
High School -
Foreman High School
Skills
- Expertise in Word, Excel, PowerPoint, and Outlook
- Client engagement
- Professional development
- Database administration for customer records
- Inbound and outbound communication
- Conflict resolution
- Strong attention to detail
- Data Entry
- Office equipment proficiency
- Project coordination
- Effective conflict management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Referral Service Assistant
Elevance Health
06.2023 - 10.2024
Customer Care Representative
PLS
11.2018 - 06.2023
Processing Teller
Garda World
06.2017 - 09.2018
Cashier/Frontend Manager
Tom Thumb Food Stores Inc
01.2015 - 08.2015
High School -
Foreman High School
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