Jazmyne Shelton

In my role, I oversaw the Ethan Allen PNW and Western WA Costco accounts, taking charge of vital responsibilities such as managing over 100 subcontractors by negotiating contracts and ensuring strict adherence to safety regulations. Additionally, I played a pivotal role in building the foundation of our team by recruiting, hiring, and training our initial personnel, defining key internal functions, and outlining the scope of various positions for our organization. Our proactive approach led to a remarkable 37% increase in subcontractor count within just six weeks, allowing us to effectively handle capacity fluctuations. To drive growth, I implemented strategic business initiatives that boosted revenue and enabled us to tap into new markets. I developed and implemented efficient systems and procedures, resulting in enhanced operational quality and team efficiency. My role also extended to managing inventory and supply chain operations, ensuring the timely and accurate delivery of goods and services. Furthermore, I fostered a culture of continuous improvement within the organization, optimizing procedures for increased efficiency and facilitating the company's evolution and expansion. Recognizing the importance of individual development, I initiated a mentoring program tailored to each employee's strengths and weaknesses, further strengthening our team's capabilities.

I managed a substantial portfolio of approximately 350 client accounts, which encompassed law firms located across the country. To enhance the effectiveness of our debt collection efforts, I introduced a novel method of measurement and analysis through comprehensive reporting and data interpretation. This innovation led to the development of a new weekly report that incorporated key metrics, including the number of days past due, the dollar amount past due, and the total number of invoices dispatched for the week. As a direct result of these efforts, we achieved a noteworthy 11% increase in debt recoupment. Furthermore, I fostered collaboration within the team by facilitating weekly accounts receivable meetings to formulate consensus-driven action plans, ultimately boosting productivity. In a bid to elevate customer satisfaction, I embarked on cross-training with the Accounts Payable department, gaining a deeper understanding of the interdependence between the two departments. Additionally, I proactively enhanced my Excel proficiency by completing online Microsoft workshops. Lastly, I implemented a batch system for credit within both mainframe and Access databases, which greatly improved data entry accuracy and streamlined month-end reconciliation processes.

I spearheaded the initiation and development of a comprehensive training program that was subsequently rolled out to a network of 93 stores across the United States. Regionally, I took charge of evaluating and addressing shipping concerns on a weekly basis, directly impacting the overall customer experience. I meticulously planned and monitored third-party warehouse delivery training to ensure that each delivery team consistently exceeded our stringent metric guidelines. Additionally, I proactively reviewed account discrepancies and implemented strategic courses of action to minimize losses effectively. My role required me to excel in customer complaint resolution, serving a diverse customer base and navigating a wide array of topics and barriers to provide exceptional service to consumers. I proudly achieved a remarkable 95% rate of positive customer feedback while resolving product complaints, achieved through timely customer follow-ups. Furthermore, I made significant strides in enhancing customer satisfaction, with a noteworthy 10% improvement, by fostering effective communication with various departments within the company to promptly resolve pending issues and keep customers informed about the status of their requests. Finally, I organized and led a safety committee, conducting monthly meetings that successfully contributed to a notable 25% reduction in workplace accidents within a single year.

I efficiently managed a daily workload of 10-20 customer service interactions while consistently upholding a remarkable Net Promoter Score of over 90%. Additionally, I took charge of creating and overseeing service contracts for a diverse client base exceeding 400, effectively finalizing invoices with both vendors and customers. This strategic approach not only increased profitability but also elevated customer satisfaction levels. I also orchestrated timely company events for in-house employees, independent contractors, and designers, resulting in an overall boost in team satisfaction and cohesion. Building strong relationships with vendors and sales representatives was a key aspect of my role, achieved through rapport-building and trust-building efforts that, in turn, led to increased sales and fortified vendor relationships. My responsibilities extended to managing accounts payable, receivable, and office operations, resulting in heightened employee efficiency and productivity. To enhance customer communication, I adeptly translated technical jargon into easily understandable terms. Furthermore, I continuously improved my office management skills through the completion of various certification courses and the introduction of innovative time-saving tools for the office staff.

Throughout my tenure, I consistently met and surpassed company performance metrics, driven by a customer-centric approach that translated into impressive sales growth. This dedication led me to secure a position in the top 3 for credit card sales within the district. In my capacity, I assumed responsibility for the day-to-day operations on the sales floor, cultivating strong professional relationships with both contacts and customers. My expertise and commitment were further recognized as I was chosen for transfers to four different locations, tasked with implementing action plans to optimize efficiencies, boost productivity, and ensure the consistent execution of standard operating procedures. Additionally, I diligently upheld compliance standards at all times. Collaborating closely with leadership, I played a key role in the analysis of results, the identification of growth opportunities, and the formulation of decisions aimed at driving essential key performance indicators. As a team leader, I took charge of recruiting, hiring, mentoring, and training a team of over 120 staff members, providing them with comprehensive knowledge of business procedures, policies, responsibilities, and customer care techniques.