Jazmyne Solorzano

I am currently working at Co-op Solutions , where I answer calls from all over the USA, about their financial needs & questions , I also perform transfers from hundreds of different credit unions, I also support with card support with both debit & credit cards. I answers questions about all different financial inquires. Our company is a 24/7 contact call center for when their local credit unions are closed or when credit unions are experiencing overflow calls due to high call volume.

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Adapted communication style according to individual customer needs, ensuring comprehension of complex information while maintaining empathy throughout each interaction.
• Balanced workload and responsibilities among team members, ensuring optimal productivity and job satisfaction.
• Responded to customer requests for products, services, and company information.
• Minimized process lags through operations protocols and client account management training.
• Managed timely and effective replacement of damaged or missing products.
• Sought ways to improve processes and services provided.
• Trained new personnel regarding company operations, policies and services.
• Maintained open lines of communication with upper management, providing regular updates on team progress and challenges faced.
• Generated reports detailing metrics such as call times and satisfaction ratings.
• Contributed to company growth by consistently meeting or exceeding sales targets through exceptional team leadership.
• Evaluated individual agent performance regularly, identifying areas for improvement and creating targeted action plans accordingly.
• Developed strong relationships with clients through excellent communication skills and problem-solving abilities, leading to increased trust in our services.
• Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
• Demonstrated exceptional multitasking abilities by navigating multiple systems simultaneously during calls to provide accurate information to customers quickly.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Proactively identified areas for personal growth and development within the role, seeking additional training or resources as needed to improve job performance.
• Resolved over customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.
• Answered calls per shift to meet fast-paced call center demands.
• Met customer call guidelines for service levels, handle time and productivity.
• Trained staff on operating procedures and company services.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Organized and detail-oriented with a strong work ethic.
• Gained extensive knowledge in data entry, analysis and reporting.
• Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
• Implemented new technology solutions that streamlined processes and improved overall efficiency within the call center environment.
• Responded proactively and positively to rapid change.
• Addressed customer account discrepancies and concerns.
• Maintained up-to-date knowledge of product and service changes.
• Promptly responded to inquiries and requests from prospective customers.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Maintained and managed customer files and databases.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated leadership skills in managing projects from concept to completion.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked flexible hours across night, weekend, and holiday shifts.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Paid attention to detail while completing assignments.
• Gained strong leadership skills by managing projects from start to finish.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked well in a team setting, providing support and guidance.
• Resolved problems, improved operations and provided exceptional service.
• Proven ability to learn quickly and adapt to new situations.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Proven ability to develop and implement creative solutions to complex problems.
• Strengthened communication skills through regular interactions with others.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Cross-trained and provided backup support for organizational leadership.
• Handled advanced issues with calm, knowledgeable and professional approach.
• Reduced call wait times through efficient workforce management and proper scheduling of team members'' shifts.
• Developed and updated databases to handle customer data.

I also worked at Walmart in High school & after I graduated as well. I worked in Multiple Departments such as , Front end Cashier, Deli assistant, a merdanise stocker. I also worked in online pick up & would be picking the orders & dispensing out orders to their cars, & restocking bakery goodies.

• Operated cash register to record transactions accurately and efficiently.
• Assisted customers with returns, refunds and resolving transaction issues.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Paid attention to detail while completing assignments.
• Welcomed customers and helped determine their needs.
• Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
• Recorded daily activities for inventory control.
• Moved merchandise using forklifts, pallet jacks and hand trucks.
• Answered customer questions and provided detailed product information.
• Kept work areas neat, clean and free from debris.
• Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
• Moved cardboard, plastic ties, and other debris from unboxing to trash.
• Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
• Monitored food temperatures for proper cooking and safe consumption.
• Trained new team members on kitchen operations and safety protocols.
• Checked freshness and quality of ingredients.
• Collaborated with team members to provide exceptional customer service and high-quality products, leading to increased customer satisfaction.
• Fostered a positive work environment through teamwork, open communication, and constructive feedback among staff members.
• Restocked stations and supplies during slower periods between rushes.
• Worked closely with other kitchen staff to facilitate timely completion of orders.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Updated pricing by changing labels and signage for short-term promotions and final clearances.
• Picked and packed order items.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Stocked, tagged and displayed merchandise as required.
• Built relationships with customers to encourage repeat business.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Helped customers complete purchases, locate items, and join reward programs.
• Worked with floor team and managers to meet wide range of customer needs.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Restocked and organized merchandise in front lanes.
• Responded promptly to requests for assistance, spills and customer inquiries.

I also work here during high school, I worked in the tortilla department making tortillas & cooking tortillas as well. After

we made the tortillas we would clean for the night,

• Fed raw materials and components into semi-automated machines according to production needs.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Trained new production staff members on safe and efficient production procedures and proper machine operations.
• Cleaned and sterilized factory processing containers and work areas to keep foods safe.
• Assembled and packaged food items securely to meet company standards.
• Operated food production equipment safely and responsibly for quality output.
• Trained new employees on proper techniques for making high-quality tortillas, contributing to overall productivity.
• Monitored food production and quality control to achieve agreed standards.
• Complied with food storage and handling procedures for safe, hygienic operations.
• Achieved uniformity in tortilla thickness and size through careful monitoring of dough consistency during pressing stage.
• Maintained ingredients and supplies inventories, enabling timely stock replenishment.
• Followed instructions and processes to maintain food and beverage integrity.
• Kept work areas clean, neat and organized to promote safety, productivity and team success.
• Maintained a clean and organized workspace, promoting a safe and efficient work environment.
• Recorded food production data to enable performance monitoring.
• Followed strict food safety guidelines to maintain a sanitary work area and prevent contamination of products.
• Managed workflow to meet tight deadlines during peak periods of demand, ensuring timely delivery of freshly-made tortillas to clients.
• Stored food properly by adhering to food safety policies and procedures.
• Prepared mixtures by properly filling kettles, pressure cookers and other processing containers with exact ingredients in accurate proportions.
• Adaptable and proficient in learning new concepts quickly and efficiently.

At the time i was in high school , I would work the night shift, organizing clothes, hanging them on display , pricing tags, Sanitizing the workspace every hour , watching over the fitting rooms, & help customers when they needed assistance.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Answered customer questions about sizing, accessories, and merchandise care.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Paid attention to detail while completing assignments.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Educated clients on current promotional offerings and products using persuasive selling tactics.