Summary
Overview
Work History
Education
Skills
Timeline
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Jazmyne Thomas

Newark,DE

Summary

Experienced claims analyst with a proven track record in evaluating, processing, and resolving claims. Strong emphasis on team collaboration and adaptability for seamless operations and optimal outcomes. Highly skilled in data analysis, risk assessment, and customer service, consistently delivering reliable and efficient results. Recognized for excellent problem-solving abilities and maintaining high standards in all tasks.

Overview

14
14
years of professional experience

Work History

Unemployment Insurance Claims Deputy

State Of Delaware
06.2023 - Current
  • Reviews unemployment claims against program eligibility requirements by comparing claims to state and federal guidelines regarding the program
  • Determines claimant's eligibility (non-monetary determination) in accordance with guidelines for benefit administration
  • Interviews claimants by telephone or by mail to make determinations of eligibility
  • Interviews and corresponds with employers by telephone/mail to gain information and distinguish the facts relevant to making eligibility determination
  • Explains determinations to claimants and employees citing state and federal regulations along with important facts in the case
  • Explains appeals process to claimants and employers so they may be aware of their rights; take appeals and refer to Appeals Section; attends appeal and testify as a witness
  • Lends technical guidance to claims processors; train and assign work
  • Sets up overpayment process; interviews claimants receiving overpayments to arrange for recoupment of funds; arranges payment program; notifies Overpayment Unit; tags overpayment files for recovery of payment in future unemployment claims when claimants fail to make restitution or cannot be reached
  • Takes and processes claims in peak periods
  • Responds to routine telephone inquiries from claimants, employers, and general public such as unemployment check mailing date, how to file for unemployment benefits (procedural questions)

Client Service Analyst

BNY Mellon
05.2020 - 01.2022
  • Works with clients to resolve complex day to day issues and direct them to appropriate resources
  • Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed
  • Applies advance problem-solving skills, judgement, and experience to analyze information
  • Resolving customer problems and concerns regarding debit card
  • Receive calls from customers who wish to file new claims
  • Placing customer cards in travel advisory
  • Take care Fraud on customer Account
  • Reissue/block Cards to customer account
  • Handle Wealth investments, Stocks, Mutual funds

Claims Fraud Analyst

Bank of America
03.2015 - 01.2019
  • Resolving customer problems and concerns regarding ATM, debit card and ACH claims
  • Receive calls from customers who wish to file new claims
  • Make additions to or follow-up on existing claims or appeal denied claims
  • Update customer regarding pending claims; research and resolve other general customer account inquiries as appropriate
  • Issue credits into customer accounts
  • Waive fees on customer account
  • Provide great quality
  • Take care Fraud on customer Account
  • Issue stop payments through merchant
  • Reissue/block Cards to customer account
  • Data entry, entering information into computer databases for effective record keeping
  • Use of Excel, Microsoft

Sales Associate

Kohl's
09.2011 - 01.2017
  • Receive payment by cash, check, credit card
  • Issue receipts, refunds, credits
  • Greet customers
  • Resolve customer complaints
  • Answer customers' questions
  • Answer the phone
  • Provide customer service
  • Use register (POS System) daily
  • Meet Credit/Sales Goals
  • Call Customers Accounts

Receptionist

Source supply
01.2013 - 04.2015
  • Update online written communication responses
  • Act as a liaison between the ecommerce websites and the consumers
  • Answering consumers inquiries by telephone/email
  • Answering consumers with information regarding product questions, order information, Shipping, etc
  • By way of online chatting
  • Issue receipts, refunds, credits
  • Place customers' orders by Telephone/Online
  • Data entry, entering information into computer databases for effective record keeping
  • Use QuickBooks, Excel, Microsoft daily to make invoices/Sales orders etc

Education

High School Diploma -

Newark High School
Newark, DE
05.2012

Certificate - Universal Banking program

ICBA
Wilmington, DE
03.2020

Skills

  • Proficient in QuickBooks
  • Excel Proficiency
  • Proficient in Microsoft Word
  • Email Management
  • Mainframe Systems Expertise
  • LEXISNEXIS Proficiency
  • Operational Auditing
  • Claims Evaluation
  • Regulatory Adherence
  • Problem-Solving Expertise
  • Collaborative Teamwork
  • Strong Verbal Skills
  • Critical Thinking and Resolution
  • Operational Efficiency
  • Strong Organizational Abilities
  • Expertise in Law
  • Strong Prioritization Skills
  • Proficient Relationship Building
  • Collaborative Team Member
  • Report writing
  • Decision-making
  • Dispute resolution
  • Fraud detection
  • Data analysis
  • Case management

Timeline

Unemployment Insurance Claims Deputy

State Of Delaware
06.2023 - Current

Client Service Analyst

BNY Mellon
05.2020 - 01.2022

Claims Fraud Analyst

Bank of America
03.2015 - 01.2019

Receptionist

Source supply
01.2013 - 04.2015

Sales Associate

Kohl's
09.2011 - 01.2017

High School Diploma -

Newark High School

Certificate - Universal Banking program

ICBA

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Jazmyne Thomas