Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clinical Lab Assistant
TriCore Reference Laboratory
06.2024 - Current
Maintained a high level of lab safety with strict adherence to established protocols and guidelines.
Mentored junior team members, sharing knowledge and expertise while fostering a collaborative work environment.
Developed strong interpersonal relationships with colleagues across multiple disciplines for seamless interdepartmental communication.
Ensured accurate and complete documentation of all laboratory activities, maintaining a comprehensive record system for easy reference and tracking.
Minimized errors throughout pre-analytic, analytic and post-analytic processes.
Collect blood samples with focus on accuracy and adherence to aseptic techniques.
Documented and verified patient information using laboratory information system.
Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
Enhanced patient experience through compassionate care and communication during blood draw procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Centrifuged blood samples as outlined in clinical protocols.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Tracked collected specimens by initialing, dating, and noting times of collection.
Stocked phlebotomy cart or carrier with appropriate supplies.
Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Packaged and shipped specimens to central lab daily.
Used personal protective equipment correctly to protect coworkers and patients.
Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Associate
Amazon
01.2024 - Current
Loaded delivery truck with company products according to the daily route plan.
Organized merchandise onto shelves according to size, style, color, or type.
Inspected items for damages prior to sorting.
Scanned barcodes on packages to verify item numbers and locations.
Loaded sorted items into designated bins or containers.
Adhered to safety protocols while handling materials in a fast-paced environment.
Reported any discrepancies with product labels or descriptions immediately to management.
CoManager
Journeys Kidz
11.2023 - 02.2024
Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
Maintained inventory levels by ordering supplies and tracking sales.
Ensured safety protocols were followed at all times.
Monitored daily operations to ensure efficient workflow.
Provided feedback on employee performance and implemented corrective measures as needed.
Performed weekly audits of cash registers to detect discrepancies in transactions.
Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Ensured compliance with all safety regulations throughout the store premises.
Assistant Store Manager
Claire's Boutique
12.2021 - 11.2023
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Ensured compliance with all safety regulations throughout the store premises.
Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Answered customer questions and addressed problems and complaints in person and via phone.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Maintained inventory by checking merchandise to determine levels.
Delegated assignments based on team strengths to optimize floor coverage and service levels.