Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JAZMYNE WILKINSON-JACKSON

Katy,TX

Summary

Experienced Customer Service Representative with 4 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

7
7
years of professional experience

Work History

Consumer Online Technical Support Supervisor

JPMorgan Chase
2022.10 - Current
  • Developed strong problem-solving skills while troubleshooting tech issues for customer
  • Helped clients with their online banking, navigating the website, unlocking online profiles.
  • Unlocking and locking online profiles due to fraudulent activity.

Disney Debit Customer Service

JPMorgan Chase
2022.03 - Current
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services, and company information.

Retail Customer Service

JPMorgan Chase
2020.08 - Current
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Hourly Manager / Bartender

Hooters
2018.02 - 2020.01
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bartender and Server

Bombshells Restaurant and Bar
2018.07 - 2019.03
  • Preparing alcoholic or non-alcoholic beverages for bar and patrons
  • Interacting with customers, taking orders and serving snacks and drinks
  • Assessing bar customers' needs and preferences and making recommendations.

Bartender and Server

Red Lobster
2017.01 - 2018.10
  • Being responsible for different tasks such as restaurant marketing strategies, recruiting and hiring restaurant staff, training, overseeing food quality, developing menus as well as greeting and serving restaurant guests.

Education

Criminal Justice -

Texas Southern University

Manvel High School

Skills

  • Team Leadership
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Good Communication Skills
  • Active Listening
  • Remote Office Availability
  • Research

References

References available upon request

Timeline

Consumer Online Technical Support Supervisor

JPMorgan Chase
2022.10 - Current

Disney Debit Customer Service

JPMorgan Chase
2022.03 - Current

Retail Customer Service

JPMorgan Chase
2020.08 - Current

Bartender and Server

Bombshells Restaurant and Bar
2018.07 - 2019.03

Hourly Manager / Bartender

Hooters
2018.02 - 2020.01

Bartender and Server

Red Lobster
2017.01 - 2018.10

Criminal Justice -

Texas Southern University

Manvel High School

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JAZMYNE WILKINSON-JACKSON