Jazmyne Williams
Canal Winchester
Summary
Dedicated and customer focused professional with extensive experience in customer service, problem resolution, and communication. Proven ability to handle high volume calls, resolve customer issues efficiently, and maintain high satisfaction scores. Adept at multitasking in fast paced environments, providing empathetic and solution driven support, and maintaining strict adherence to company policies and service standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
My Care Home Care LLC
07.2023 - 01.2025
- Provided compassionate care, enhancing interpersonal and communication skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Training Specialist
Goodwill
03.2023 - 09.2023
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may have needed attention from the interdisciplinary team.
Material Handler
Gap Warehouse
11.2022 - 02.2023
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
Package Handler
Fed Ex Ground
03.2022 - 10.2022
- Followed safety regulations to maintain safe work environment.
- Loaded and unloaded packages from delivery trucks, trailers, and containers
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Management Trainee
Hertz Car Rental
01.2022 - 06.2022
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Assisted customers with vehicle rentals, returns, and inquiries while ensuring a high level of customer satisfaction.
- Coordinated with body shop representatives to gather accurate updates and relay essential information to customers in a concise and professional manner.
- Actively learned and maintain a strong understanding of the company's internal systems, including customer management software, claims processing platforms, and communication tools
- Clearly explained the terms and conditions of rental car agreements to customers, ensuring they understood coverage, costs, duration, and any responsibilities.
- Communicated with insurance providers to verify policy details, deductible amounts, and rental coverage for customers.
- Coordinated rental extensions by confirming continued coverage with insurance adjusters and informing customers of any potential out-of-pocket costs.
Stow Associate
Amazon
06.2021 - 10.2021
- Improved warehouse organization by implementing efficient stowing strategies and maintaining clear walkways.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Supported warehouse operations by participating in cross-functional tasks such as receiving shipments, unloading trucks, and preparing outgoing orders for delivery.
- Collaborated with fellow associates for efficient stowing processes, streamlining daily tasks and increasing overall team performance.
Manager
Gmet Communications
08.2019 - 12.2019
- Continuously learned and enlightened myself on the updated features, capabilities, and operating systems of various cell phone models, including iOS and Android devices.
- Assisted customers in understanding device functions such as connectivity settings, app installations, troubleshooting common issues, and utilizing key features.
- Managed and motivated employees to be productive and engaged in work.
- Maintaind detailed records of cash flow, deposits, and inventory counts to support financial accuracy and prevent losses.
Customer Service Representative
ContactUS Communications
08.2017 - 07.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Teleperformance USA
06.2016 - 08.2017
- Handled customer inquiries via phone, live chat, and email, ensuring timely and effective resolutions.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved 99% of customer issues on first contact, improving overall customer satisfaction scores
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Loan Processor
Check N Go
02.2016 - 06.2016
- Delivered a customer first approach, resolving financial inquiries with professionalism and empathy.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Managed portfolio of loan applications, ensuring compliance with regulatory standards and minimizing financial discrepancies.
Education
Bachelor of Science - Industrial And Organizational Psychology
Purdue University
West Lafayette, IN01-2027
Skills
- Learning management systems
- Time management
- Microsoft Excel
- Cross cultural training
- Emotional Intelligence
- Microsoft outlook
- Document management
- Relationship building
- Customer service
- Financial management
- Data analysis
- Interpersonal skills
Certification
- Adult CPR/AED certification – American Red Cross.
Timeline
Direct Support Professional
My Care Home Care LLC
07.2023 - 01.2025
Training Specialist
Goodwill
03.2023 - 09.2023
Material Handler
Gap Warehouse
11.2022 - 02.2023
Package Handler
Fed Ex Ground
03.2022 - 10.2022
Management Trainee
Hertz Car Rental
01.2022 - 06.2022
Stow Associate
Amazon
06.2021 - 10.2021
Manager
Gmet Communications
08.2019 - 12.2019
Customer Service Representative
ContactUS Communications
08.2017 - 07.2018
Customer Service Representative
Teleperformance USA
06.2016 - 08.2017
Loan Processor
Check N Go
02.2016 - 06.2016
Bachelor of Science - Industrial And Organizational Psychology
Purdue University
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