Hi, I’m
Jazmyn Horne
Miami,FL
Summary
Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with a keen eye for precision. Smart and committed to furnishing detailed reports.
Overview
6
years of professional experience
Work History
USPS
PSE Clerk
10.2021 - Current
Job overview
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Used automated mail processing equipment to sort and collate mail.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Loaded and unloaded shipping containers and vehicles.
- Added accurate data entry into computer systems to complete transactions.
- Prepared reports to track mail volumes, fees and other related data.
First Service Residential
Auditor
12.2021 - 01.2023
Job overview
- Complied with established internal procedures by examining reports, processes and documentation.
- Trained and reviewed work of junior personnel on departmental responsibilities.
- Educated and oriented employees to improve compliance with quality control protocols.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Gathered and reviewed current data to determine areas in need of improvement.
Seminole Hard Rock Support Services
Customer Care Operator
08.2019 - 01.2020
Job overview
- Provided excellent customer care by responding promptly to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Maintained up-to-date knowledge of product and service changes.
Zara Inditex
Retail Stock Clerk
08.2017 - 08.2019
Job overview
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Received new stock and input values into computer system.
Education
Florida Atlantic UniversityBoca Raton, FL
Master of Science from Communications
08.2021
Florida Atlantic UniversityBoca Raton, FL
Bachelor of Arts from Business Administration And Management
12.2020
Dr. Michael M. Krop Senior High SchoolMiami, FL
High School Diploma
06.2017
Skills
- Quality Control Standards
- Progress Tracking
- Stocking
- Compliance Requirements
- Federal Laws
- Postal Regulations
- Administrative Support
- Microsoft/ Excel
- Customer Inquiries
- Problem-Solving Skills
- Oracle Hyperion
- IBM SPSS Statistics
- SAS
- Systems Analysis
- Operator Qualification Testing
- Quality Assurance and Control
- Emails
Timeline
Auditor
First Service Residential
12.2021 - 01.2023
PSE Clerk
USPS
10.2021 - Current
Customer Care Operator
Seminole Hard Rock Support Services
08.2019 - 01.2020
Retail Stock Clerk
Zara Inditex
08.2017 - 08.2019
Florida Atlantic University
Master of Science from Communications
Florida Atlantic University
Bachelor of Arts from Business Administration And Management
Dr. Michael M. Krop Senior High School
High School Diploma
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