Jazmynn Barrera
Ozona,TX
Summary
Dynamic professional with extensive experience in customer service and team leadership at Family Dollar. Proven ability to enhance customer satisfaction and streamline operations through effective decision-making and organization skills. Adept at money handling and fostering strong client relations, consistently achieving performance targets and improving store efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Family Dollar
12.2024 - Current
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Receptionist
Ozona Chamber of Commerce
08.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
Sales Associate
Dollar General
05.2024 - 09.2024
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Crew Member
Subway
04.2024 - 08.2024
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Shift Leader
Dairy Queen Grill & Chill
06.2019 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Diploma -
Ozona High School
Ozona, TX05.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Scheduling
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Family Dollar
12.2024 - Current
Receptionist
Ozona Chamber of Commerce
08.2024 - 12.2024
Sales Associate
Dollar General
05.2024 - 09.2024
Crew Member
Subway
04.2024 - 08.2024
Shift Leader
Dairy Queen Grill & Chill
06.2019 - 04.2024
Diploma -
Ozona High School
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