Jazmynn Peeters Himan
Chula Vista,CA
Summary
Service-oriented with passion for providing excellent service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
11
11
years of professional experience
Work History
Telephone Consultant III
Mission Federal Credit Union
07.2019 - 12.2021
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Connected customers with services based on individual needs and vendor capabilities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
Business Director
FortuneBuilders
12.2015 - 06.2019
- Reconciled business and creative needs.
- Drove specification, scheduling, status and review processes.
- Translated business priorities into implementable actions.
- Used measurements, analysis and process alternatives to arrive at best practices.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Exceeded sales goals through effective time management and resource allocations.
- Utilized consumer trends to shape sales approaches.
- Worked with clients to increase knowledge of Real Estate language and business.
Insurance Representative II
GEICO, Government Employees Insurance
03.2013 - 12.2015
- Performed policy renewal and record retention.
- Tailored insurance plans to support client needs and establish sense of trust among community members.
- Supported customers in insurance application completion while liaising between company and client.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Educated clients on insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Finalized sales and collected necessary deposits.
Internal Auditor
Union Bank Of California
08.2010 - 03.2013
- Identified and reported audit issues.
- Documented recommendations to improve internal controls.
- Produced audit reports.
- Recommended new methods to improve internal controls and operating efficiency.
- Investigated discrepancies discovered during auditing process.
- Explained risk and compliance concepts to managers and executives.
Education
Master of Science - Organizational Leadership
National University
La Jolla, CA06.2024
Bachelor of Science - Organizational Leadership
National University
La Jolla, CA06.2023
Skills
- Microsoft Office
- Customer Engagement
- Customer Interaction
- Verbal and Written Communication
- Outbound and Inbound Calls
- Documentation
- Customer Needs Assessments
- Knowledge Base
- Consultative Sales Approach
- Escalated Calls Management
Timeline
Telephone Consultant III
Mission Federal Credit Union
07.2019 - 12.2021
Business Director
FortuneBuilders
12.2015 - 06.2019
Insurance Representative II
GEICO, Government Employees Insurance
03.2013 - 12.2015
Internal Auditor
Union Bank Of California
08.2010 - 03.2013
Master of Science - Organizational Leadership
National University
Bachelor of Science - Organizational Leadership
National University