Jazmynn Thomas
Pine Bluff,AR
Summary
Customer-oriented, strategic-thinking sales professional with over four years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multitasking and self-motivated leader with expertise in expanding network connections, persuasively introducing product, implementing pricing models, and improving customer satisfaction revealing customer needs to deliver solutions.
Overview
9
9
years of professional experience
Work History
Appointment Setter
Option Travel
01.2020 - 01.2024
- Ensure each prospective client and potential customer has a positive experience with our company
- Take the initiative to learn about the company and grow within the role
- Prioritize which appointments take priority over others to maximize revenue
- Field incoming phone calls and convert 50% or more to appointments
- Develop and distribute reports of each day appointments
- Use Microsoft Office suite to manage various aspects of the job
- Demonstrate a pleasant disposition with each prospect
- Properly explain the products and services to prospective customers when making appointments
- Complete required call sheets at the end of each day.
- Scheduled appointments for customers based on their availability.
- Documented all activities related to appointment setting processes.
- Answered customer inquiries regarding appointment setting procedures.
Retention Specialist
Charter Communications
06.2017 - 01.2020
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
- Analyzing customer behavior
- Gathering information about customer complaints
- Developing aggressive retention strategies based on customer feedback
- Fulfilled needs of existing customers that are at risk of cancelling services or orders
- Received information regarding identified problems and devised responses to satisfy concerns
- Analyzed customer feedback and developed new techniques to ensure customer retention
- Performed customer negotiations to reach fair conclusions for both business and customer.
Order Support Specialist
Apple
Austin, TX
03.2017 - 01.2018
- Provided customer service support for online orders and inquiries.
- Processed payments for orders using various payment methods such as credit cards and PayPal.
- Generated reports on current order status and delivery times to ensure compliance with customer requirements.
- Assisted customers with placing orders, tracking deliveries, and resolving any issues that arose.
- Analyzed customer feedback and made suggestions for improving processes or services offered.
- Performed data entry tasks related to entering new orders into the system.
- Maintained accurate records of order information in the company's database system.
- Investigated discrepancies between invoices and shipment details prior to releasing shipments.
Sales Representative
Bluegreen Vacations
02.2015 - 06.2017
- Pitch customers on our quarterly specials that were sold on our vacations specials
- Executed updated marketing plans to increase branding exposure, customer traffic and sales
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products
- Assisted customers during selection process and helped choose perfect products to meet individual needs
- Generated sales by prospected leads, cold calling and negotiating advantageous deals
- Built strong, professional relationships through identifications of client needs, which increased overall sales and opportunities
- Established new client accounts.
Education
High School Diploma -
Dollarway High School
05.2012
Skills
- Interpersonal skills
- Conflict resolution
- Active listening
- Dependability
- Decision making
- Adaptability
- Inside sales
- Technical sales
- B2B sales
- Salesforce
- Telemarketing
- CRM software
- Negotiation
- English
- Customer service
- Communication skills
- Sales
- Marketing
- Account Management
- Cold Calling
- Clear Communication
- Overcoming Objections
- Natural Script Reading
- Telephone Etiquette
- Operations Management
- Strategic Planning
- Schedule Development
- Staff Management
- Employee Motivation
Personal Information
Title: Customer Service Representative
Timeline
Appointment Setter
Option Travel
01.2020 - 01.2024
Retention Specialist
Charter Communications
06.2017 - 01.2020
Order Support Specialist
Apple
03.2017 - 01.2018
Sales Representative
Bluegreen Vacations
02.2015 - 06.2017
High School Diploma -
Dollarway High School
Similar Profiles
LEAH MENESESLEAH MENESES
Owner / General Manager at FARE OPTION TRAVEL SERVICESOwner / General Manager at FARE OPTION TRAVEL SERVICES
Asmaa Abdelsamiea ZakyAsmaa Abdelsamiea Zaky
Corporate Team Leader at African Queen TravelCorporate Team Leader at African Queen Travel
Karen Anne VallesKaren Anne Valles
Document Control Coordinator at Option Care HealthDocument Control Coordinator at Option Care Health