Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaznell Julio

Chelsea,MA

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Upbeat, customer-focused Sales Associate with 6 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

6
6
years of professional experience

Work History

Sales Associate

Blufox Mobile
East Boston
11.2022 - Current
  • Exhibited successful selling skills by promoting services to customers as a sales associate.
  • Provided exceptional customer service to assist customers with billing inquiries and clarifications on fees
  • Helped customers successfully enroll in a range of services including internet, mobile, home security devices, home voice service plans, and cable subscriptions.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Demonstrated product features and benefits for customers' needs.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Greeted customers to determine wants or needs.

Customer Service Representative

Avis Budget Group
Boston
06.2023 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Helped customers with selecting and managing their vehicle rentals for their stay in Boston.
  • Executed customer contract openings and coordinated vehicle assignments at a preferred office.
  • Greeted customers, answered their questions and provided information about car rental services.
  • Inspected vehicles for damage prior to rental and upon return.
  • Provided directions and assistance with loading luggage into cars.
  • Maintained records of vehicle availability, condition, maintenance and repair history.
  • Assisted customers in selecting appropriate car models based on their needs.
  • Organized paperwork related to rentals, returns and repairs.
  • Monitored fleet inventory to ensure sufficient supply of cars available for rent.
  • Ensured that all safety regulations were followed when handling vehicles.
  • Trained new employees on operational procedures related to car rentals.
  • Updated and maintained rental agreement files and documents.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Prepared and submitted reports to supervisor.
  • Processed exchange requests in computer system.
  • Coordinated shuttle services by communicating with drivers.
  • Processed rentals and collected associated payments.
  • Answered customer questions to maintain high satisfaction levels.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.

Shift Lead/Barista

Aramark
Boston
02.2021 - 07.2022
  • Provided excellent customer service and ensured all customers left satisfied.
  • Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
  • Monitored the performance of staff to ensure that quality standards were met.
  • Assisted in developing menus and creating special drinks.
  • Resolved customer complaints or referred them to a manager as needed.
  • Ensured that all employees followed health and safety regulations at all times.
  • Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
  • Ordered supplies when necessary to maintain adequate stock levels.
  • Scheduled shifts for barista staff based on business needs and availability of personnel.
  • Reviewed daily sales reports and provided feedback to management regarding any discrepancies or issues identified.
  • Communicated with other departments regarding product availability or changes in pricing structure.
  • Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
  • Conducted regular inspections of kitchen areas to ensure cleanliness and compliance with food safety regulations.
  • Kept accurate records of employee attendance, hours worked, and tips earned during each shift.
  • Prepared weekly schedules for barista staff according to store needs.
  • Helped create promotional materials such as flyers or coupons to promote products or services.
  • Developed relationships with vendors to obtain discounts on coffee beans or other items.
  • Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
  • Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Analyzed customer feedback data from surveys in order to identify areas needing improvement.
  • Greeted guests with pleasant smile and superior customer service.
  • Arranged merchandise and built eye-catching displays to increase sales.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Established and adjusted ordering parameters to manage inventory.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Delegated work to staff, setting priorities and goals.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Distributed food to service staff for prompt delivery to customers.
  • Led and supported a team of 20 employees in maintaining a highly positive and efficient workplace atmosphere at State Street establishment.

Starbucks Barista

Starbucks
Boston
12.2019 - 11.2021
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Adhered to health department regulations concerning sanitation standards.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Assisted with catering orders for corporate clients or private parties upon request.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Described menu items to customers and suggested products based on stated preferences.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Prepared and served hot or cold beverages.
  • Provided customers with product details, coffee blends and preparation descriptions.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Restocked product displays based on demand and projected sales.
  • Checked brewing equipment for proper functionality.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Ordered and received supplies to restock beverage items.
  • Weighed, ground and packed coffee beans for customer purchase.

Bakery Clerk

BJs Wholsale Club
Revere
11.2020 - 02.2021
  • Greeted customers, answered questions, and provided product knowledge.
  • Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
  • Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
  • Verified that all products were labeled with correct pricing information.
  • Operated cash register to process customer orders accurately and efficiently.
  • Received incoming shipments of ingredients and supplies for baking operations.
  • Assisted in developing new recipes for baked goods based on customer feedback.
  • Weighed out ingredients for recipes and prepared doughs using mixers and other kitchen equipment.
  • Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.
  • Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
  • Checked expiration dates on all food items to ensure freshness of products being sold.
  • Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
  • Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
  • Decorated cakes according to customer requests while maintaining quality control standards.
  • Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
  • Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
  • Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
  • Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
  • Maintained accurate records of inventory levels throughout the day including tracking sales numbers for each item sold.
  • Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Personalized cakes by writing desired words or adding other customizations.
  • Labeled bakery items by inputting data into digital weighing machine.
  • Assisted bakery manager with coordinating product ordering, receiving and stocking.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Stayed on top of changes in bakery menu to provide customers with optimal service.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained records related to sales for store management.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Placed special orders or called other stores to find desired items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.

Cashier/Server

by CHLOE
Boston
09.2019 - 11.2019
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Responded to ad hoc cleaning duties at end of shift.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Trained new employees to perform duties.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Barista/Cashier

Tatte Bakery & Cafe
Cambridge
09.2018 - 07.2019
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Utilized POS system to receive and process customer payments.
  • Provided customers with product details, coffee blends and preparation descriptions.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Restocked product displays based on demand and projected sales.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Checked brewing equipment for proper functionality.
  • Weighed, ground and packed coffee beans for customer purchase.

Education

IT Networking And Security -

DeVry University
Downers Grove, IL
09-2024

Skills

  • CRM software proficiency
  • Shipping and Logistics
  • Customer satisfaction measurement
  • Assertiveness
  • Data Entry
  • Product Knowledge
  • Data Collection
  • Report Generation
  • Consultative Sales
  • Scheduling
  • Account updating
  • Information Security
  • Call Management
  • Grammar
  • Report creation
  • Shipping and receiving understanding
  • Product Education
  • Store maintenance
  • Typing proficiency
  • High-energy attitude
  • Payment Processing
  • System implementation
  • Team Development
  • Follow-up skills
  • Retail sales customer service
  • Typing 35 WPM
  • Microsoft Outlook
  • Proofreading
  • Credit card payment processing
  • Positive and professional
  • Microsoft Excel
  • Staff Training
  • Technical Support
  • Reading Comprehension
  • Receiving support
  • Customer Service
  • Courteous demeanor
  • Conflict Resolution
  • Customer Relations
  • Quality Control
  • Customer Education
  • Complaint Handling
  • Customer Needs Assessment
  • Upselling
  • Order Processing
  • Sales Development
  • Product Sales
  • Written and oral communication skills
  • Money Transfer Systems
  • Energetic self-starter
  • Verbal/written communication
  • Problem-solving skills
  • Strategic Planning
  • Cash Handling Accuracy
  • Flexible Schedule
  • Cash Handling
  • Time Management
  • Client Service
  • Sales Pipeline Management
  • Fitting room maintenance
  • Sales expertise
  • Sales Goals Attainment
  • Sales Strategies
  • Exceptional customer service
  • Teamwork and Collaboration
  • Fraud Detection
  • Retail Store Operations
  • Multi-tasking strength
  • Exceeds sales goals
  • Listening Skills
  • POS System Operation
  • Excellent communication skills
  • Goal-Oriented
  • Money Handling
  • Service-oriented
  • Problem-Solving
  • Analytical Skills
  • Networking abilities
  • POS Software
  • Reliability
  • Adaptable and Flexible
  • Honest and Dependable
  • Attention to Detail
  • Goal Setting
  • Analytical Thinking
  • Building Customer Loyalty
  • Espresso preparation
  • Cleanliness
  • Drink customization
  • Opening and closing duties
  • Ordering Procedures
  • Menu Memorization
  • Beverage Preparation
  • POS Systems
  • Food Running
  • Coffee expertise
  • Up-selling
  • Espresso machine operation
  • Food Preparation
  • Tea expertise
  • Table Bussing
  • Speedy and efficient
  • Espresso machine operations
  • Menu knowledge
  • Order Taking
  • Cash Register Operation
  • Conflict Mediation
  • Product Upselling
  • Excellent math skills
  • Retail Management
  • New Hire Training
  • Performance Improvement
  • Safe Food Handling
  • Friendly and outgoing
  • Team Player
  • Solid problem solver
  • Active listener
  • Professional Demeanor
  • Safe Food Handling Practices
  • Product displays
  • FLUENT IN Spanish, English
  • Team Leadership
  • Cash Register Operations
  • Product Advertising
  • Shipment Receiving
  • Order Preparation
  • Coordinating Orders
  • Display Maintenance
  • Food Storage Management
  • Customer Retention
  • Front of House Operations
  • Available Weekends
  • Multitasking
  • Reliable and Dependable
  • Interpersonal Communication
  • Cleaning and sanitizing
  • Spanish Fluency
  • Continuous Improvement
  • Excellent Communication
  • Supply Restocking
  • Adaptability
  • Relationship Building
  • Negotiation Tactics
  • Professionalism
  • Problem-solving abilities
  • Resolving Complaints
  • Hospitality and Professionalism
  • Team Collaboration
  • Written Communication
  • Process Control
  • Adaptability and Flexibility
  • Supply Ordering
  • Performance Improvements
  • Active Listening
  • Self Motivation

Timeline

Customer Service Representative

Avis Budget Group
06.2023 - 02.2024

Sales Associate

Blufox Mobile
11.2022 - Current

Shift Lead/Barista

Aramark
02.2021 - 07.2022

Bakery Clerk

BJs Wholsale Club
11.2020 - 02.2021

Starbucks Barista

Starbucks
12.2019 - 11.2021

Cashier/Server

by CHLOE
09.2019 - 11.2019

Barista/Cashier

Tatte Bakery & Cafe
09.2018 - 07.2019

IT Networking And Security -

DeVry University

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Jaznell Julio