Jaznima Destine
Lake Worth,FL
Summary
Driven by a results-focused approach, I enhanced patient independence at Caring People Home Health Care Agency through meticulous personal hygiene assistance and adaptive care strategies. Leveraging problem-solving abilities and active listening, I significantly improved customer satisfaction across technical and service roles, demonstrating exceptional customer service excellence and computer proficiency.
Overview
8
8
years of professional experience
Work History
Home Health Aide
Caring People Home Health Care Agency
12.2022 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Technical Support Representative
Kelly Connects
11.2021 - 12.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Front End Associate
Walmart
05.2018 - 01.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
Customer Service Representative
Metro by T-Mobile
04.2016 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Le Soley High School
West Palm Beach, FL03.2014
Skills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Record preparation
- Payment Processing
- Customer service excellence
- Complaint Handling
- Product Knowledge
- Records Management
- Account updating
- CRM Software
- Fee Collection
- Computer Proficiency
- Proofreading
- Microsoft Outlook
- Customer Education
- Delivery Scheduling
- Paperwork Processing
Languages
Haitain creole
Native or Bilingual
Timeline
Home Health Aide
Caring People Home Health Care Agency
12.2022 - Current
Technical Support Representative
Kelly Connects
11.2021 - 12.2022
Front End Associate
Walmart
05.2018 - 01.2020
Customer Service Representative
Metro by T-Mobile
04.2016 - 01.2020
High School Diploma -
Le Soley High School