Jazstany Clark
Milwaukee,USA
Summary
Experienced professional in customer interactions and service solutions, skilled in conflict resolution, communication, and problem-solving for maximum customer satisfaction and loyalty. Highly effective team collaborator, adaptable to changing needs and consistently focused on achieving efficient and empathetic service. Recognized for reliability and proactive approach to meeting customer and organizational goals. Proactive and quick in identifying optimal course of action. Confident in handling tasks independently and in teams, with a highly organized approach to work. Strong advocate for those in need, committed to providing the best possible service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Licensed Owner/Operator
Honeys Kiddy City
09.2022 - Current
- Marketing/attracting new customers
- Provide routine care
- Develop age-appropriate lesson plans and educational programs
- Create monthly schedules and newsletters
- Obey and stay within childcare laws/compliance
- Manage Staff, Hire, train, and support staff and provide professional development opportunities
- Payroll/HR duties
- Research and stay up to date on local laws, ordinances, and licensing regulations
- Identify signs of abuse, neglect, development delays, and take appropriate actions
- Manage finances: prepare budgets, tack income, ensure profit
- Record keeping: income, attendance, registration, and licensing reports
Implementation Conversion Analyst II
Randstad @ FIS
07.2020 - 02.2022
- Examines data files, processes, forms, and operational needs of customers and completes data mapping transaction workflow documents as the basis of the conversion to FIS systems
- Validates the accuracy of all data transactions
- Determines customer specific processing parameters and completes FIS system set up for client use
- Trains clients on the use of FIS systems and provides support during conversion
- Examines client’s processes, forms and reports, determines operational needs, and documents what the software will do and all related processes, forms, reports, etc
- To be used after conversion is complete
- Coordinates and conducts readiness review
- This includes directing the customer in the preparation and execution of test scripts to verify accuracy of data, training and procedures, system set-up and reports
- The readiness review process ensures the customer training and procedures, the system, and the conversion data are correct and ready for actual conversion
- Customizes FIS software through the use of authoring tools to meet individual customer needs – modifies screens and data fields, creates new forms, screens, product sets, tables, etc
- Throughout the project, provides expertise to answer questions and guide the client in the use of the system
- Other related duties are assigned as needed
Product Specialist
Johnsons Controls PS (Currently Known as Clarios)
11.2014 - 05.2020
- Coordinates the origination, development and issuance of all US & Canada Aftermarket line specifications, line changes and authorized product specification changes utilizing standards in place for change orders, labels and customer requirements
- Utilizes and assists Product Manager in the maintenance of the JCI Product/Vision line
- Assists in the development of programs to enhance US & Canada Aftermarket Sales, including, but not limited to margin enhancement, product solutions and customer satisfaction
- Serves as a liaison between account managers and JCI support personnel (Milwaukee and Plant), including, Supply Chain, Production Control, Purchasing, Accounting, IT, Quality & Master Data
- Performs annual audits for the Aftermarket accounts related to: thermal print, active/inactive customer parts, alignment to customer quotes and decorated bills of material
- Support customer catalog production by verifying contents, collaborate with graphic artists and maintain timeline between printer and customer
- Responsible for creating and routing change orders for customer projects that includes adding/inactivating and maintenance of customer products/materials
Financial Associate III
Johnson Controls
11.2013 - 11.2014
- Performs data entry in logging Credit/Debit memos in Excel for the Account Financial Manager
- Aids Financial Manager and other Financial Associates in the Group with special projects
- Duties include scanning, printing, copying, sorting, and preparing invoices for mailing
- Maintenance of customer accounts
- Creating/preparing and maintaining monthly, and quarterly quotes (customer pricing for product) price loads and material/part adds
- Troubleshooting and analyzing customer problems internal and external (i.e
- Pricing, shipping, loading, orders, etc….)
- In charge of correcting errors in the daily AR Exception report/ error recycle to insure orders are processed
- Balancing of weekly and monthly Units shipped reports
- Loading of CCO’s and ECO’s for routing approvals
Financial Associate
Magic Workforce Solutions @Johnson Controls
12.2012 - 11.2013
- Performs data entry in logging Credit/Debit memos in Excel for the Account Financial Manager
- Aids Financial Manager and other Financial Associates in the Group with special projects
- Duties include scanning, printing, copying, sorting, and preparing invoices for mailing
- Maintenance of customer accounts
- Preparing and maintaining monthly, and quarterly quotes (customer pricing for product) price loads and part adds
- Troubleshooting and analyzing customer problems internal and external
- Warranty Claim Specialist/Float Specialist/Financial Associate
- Reviews and verifies battery bar code authenticity according to the policies of the NAPA Warranty Guideline for warranty credit for each battery on the Battery Adjustment Summary Form (BASF)
- Resolves issues with individual non-conformant claims, denying those claims for credit as necessary
- Enters battery warranty claims by DC batch into the Customer Credit System (CCS)
- Aids other Team members in resolving or completing warranty claim issues
- Scans the warranty credit memos that are generated by CCS and prepares them for mailing to customers
- Prepares back up for the Financial Associates so warranty claim issues can be resolved through credit/debit memos
- Retrieves BASF claim forms from folders to resolve newly discovered warranty problems from prior months
- Participates in Team meetings with NAPA Sales Managers on a weekly basis
National Field Coordinator
Magic Workforce Solutions @Johnson Controls (Call Center)
02.2012 - 09.2012
- Managed inbound calls from national account customers, and after hour customers calling for branch related services in accordance with each program processes during shift
- Utilized service management system database modules and peripheral applications online to quickly identify customer account information
- Updated spreadsheets daily with most current information
Collections Specialist/ LES Accounting Clerk
Duncan Solutions (Call Center)
07.2011 - 11.2011
- Provided telephone, and face-to-face customer service within high-volume call center
- In charge of Payment postings and processing, cash summary reconciliations Facs refund, uploads up backdated files, IVR web cash summary reconciliation, and mailing settlements by due dates to all major clients
Customer Service Representative
US Cellular (Call Center)
10.2010 - 02.2011
- Managing Inbound/outbound calls/follow ups from wireless customers
- Handled technical and billing inquiries and requests from customers
- Processed payments
Collection Specialist / Loan Servicing Specialist
Wells Fargo (Call Center)
05.2010 - 10.2010
- Handled inbound/outbound calls with customers with pass due mortgage accounts
- Worked Liquidations setup for borrowers requesting a short sale of their property by manually placing the borrowers on the short sale templates based off of investor guidelines
- Worked Loss Mitigation retention for borrowers requesting assistance with loan modifications by using BCS setup to active accounts in Loss Mitigation
- Manually placed the accounts on modification templates based on work rules (investor’s guidelines)
- Solicited questions & concerns from team members for the purpose of huddles & meetings educated customers on account terms and alternate payments programs and methods
Teller/Personal Banker
Associated Bank
01.2009 - 02.2010
- Processed all new account transactions, assisting customers in their selection of various accounts and financial services
- Responsible for serving the needs of existing and prospective customers
- Cross-selling opening, maintaining and closing of all account types; performing branch clerical duties; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services
Education
Some College (No Degree) - Business Administration And Management
Milwaukee Are Technical College
Milwaukee, WISome College (No Degree) - Business Administration
Cardinal Stritch University
Milwaukee, WISome College (No Degree) - Human Services
Phoenix University
Milwaukee, WIHigh School Diploma -
Riverside University
Milwaukee, WI01.2004
Skills
- Typing 50-60 WPM
- 10 key
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Microsoft Windows
- Handling confidential paperwork
- Customer accounts management
- SAP
- Quickbooks
- Auto Process
- LPS Fidelity
- Project Management
- Winshuttle
- Business Objects
- Avaya
- E-Commerce
- SharePoint
- Microsoft Teams
- Zoom
- Customer Service
- Troubleshooting
- Problem Solving
- Cross Selling
- Accounting
- Customer Sales Processing
- Call Center Operations
- Technical/User Support
- Complaint Handling
- Reports & Documentation
- Product Knowledge
- Product Setup
- Data Entry
Certification
- CPR/AED Certification
- Wisconsin Driver's License (Class D)
Languages
English
Native or Bilingual
Timeline
Licensed Owner/Operator
Honeys Kiddy City
09.2022 - Current
Implementation Conversion Analyst II
Randstad @ FIS
07.2020 - 02.2022
Product Specialist
Johnsons Controls PS (Currently Known as Clarios)
11.2014 - 05.2020
Financial Associate III
Johnson Controls
11.2013 - 11.2014
Financial Associate
Magic Workforce Solutions @Johnson Controls
12.2012 - 11.2013
National Field Coordinator
Magic Workforce Solutions @Johnson Controls (Call Center)
02.2012 - 09.2012
Collections Specialist/ LES Accounting Clerk
Duncan Solutions (Call Center)
07.2011 - 11.2011
Customer Service Representative
US Cellular (Call Center)
10.2010 - 02.2011
Collection Specialist / Loan Servicing Specialist
Wells Fargo (Call Center)
05.2010 - 10.2010
Teller/Personal Banker
Associated Bank
01.2009 - 02.2010
Some College (No Degree) - Business Administration And Management
Milwaukee Are Technical College
Some College (No Degree) - Business Administration
Cardinal Stritch University
Some College (No Degree) - Human Services
Phoenix University
High School Diploma -
Riverside University
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