Jazz Bryant
Durham,NC
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Specialist
Labcorp
Durham, United States
11.2020 - Current
- Quickly and efficiently respond to incoming calls and faxes, identify how best to assist
- Document calls in appropriate tracking systems, and handle/escalate calls per established procedures
- Conduct insurance verifications to understand if patient's prescribed therapy is eligible for coverage
- Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications
- Process patient applications of various complexities, and follow the programs specifications to determine their eligibility
- Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary
- Ability to effectively and efficiently work within all Microsoft Office Suite systems (Word, Excel, and PowerPoint)
- Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate
- Be familiar with the market place and the insurance options available for patients
- Educate patients on the available options as appropriate.
Customer Service Representative/Reservations
Courtyard by Marriott
Rocky Mount, North Carolina
02.2018 - 04.2024
- Made reservations over phone and from online bookings
- Enter data into computer system
- Assist with other office functions related to hotel as needed
- Respond to customer questions, complaints and requests
- Answered Inquiries of room rates, outlets and room locations
- Provided knowledge of property, amenities, and surrounding areas
- Processed Check-ins and Check out, took reservations over the phone, verify billing, create reservations, and process special requests
- Assisted guests by having knowledge of hotel property, local attractions, and hours of operation and services
- Handle reservations schedules and cancellations and no-shows
- Entered/changed reservation information on the computer system
- Answered phones promptly in a polite and professional matter using the standard phraseology
- Answered incoming calls and giving satisfactory replies to customer inquiries and complaints.
Member
National Society of Minorities in Hospitality
Durham, North Carolina
08.2016 - 12.2017
- As a student at NCCU I was a member of NSMH which provides access to tools, resources, knowledge, and industry partners in receiving the professional development and networking opportunities needed to grow and thrive in the hospitality industry.
Education
Masters - Health/Health Care Administration/Management
University of North Alabama
05.2025
Bachelor of Business Administration (BBA) - Hospitality Administration/Management
North Carolina Central University
01.2017
Certification
- Cvent Supplier Network Student Certification
- Servsafe
Timeline
Program Specialist
Labcorp
11.2020 - Current
Customer Service Representative/Reservations
Courtyard by Marriott
02.2018 - 04.2024
Member
National Society of Minorities in Hospitality
08.2016 - 12.2017
- Cvent Supplier Network Student Certification
- Servsafe
Masters - Health/Health Care Administration/Management
University of North Alabama
Bachelor of Business Administration (BBA) - Hospitality Administration/Management
North Carolina Central University