Summary
Overview
Work History
Education
Skills
Involvements and Achievements
Certification
Timeline
Generic

Jazz Underwood

Franklin,TN

Summary

Professional in financial and customer-care services with extensive experience in managing and resolving outstanding accounts. Recognized for ability to handle complex customer interactions. Known for collaborative teamwork and results-driven approach, adapting effectively to changing priorities and contributing to collective goals. Skills include negotiation, conflict resolution, and data management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Certified Collector and Enrollment Agent

Mid Iowa Occupational Testing Clinic
07.2024 - Current
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity

Pari-Mutuel Teller

Prairie Meadows Casino
05.2023 - 08.2024
  • Oversee wagered bets on live races and other tracks across the country
  • Arrive at the casino thirty minutes prior to shift to ensure cash drawer accuracy before changeover
  • Maintain and balance cash drawer each shift
  • Ensure patrons receive the highest level of customer service

Customer Service Associate

Fleet Farm
10.2021 - 07.2024
  • Oversight of five to fifteen peers daily to verify performance expectations and customer engagement requirements are met
  • Ensure a team-oriented environment is facilitated and prioritized to provide exceptional service to customers
  • Advise customers on various products and services available at the store
  • Reconcile cash terminals when needed, accurately process returns, and prepare daily reports

Education

BBA - Finance

The University of Iowa Online
Iowa City, Iowa
05.2026

Skills

  • Proficiency in Microsoft 365 and Google Workspace
  • Legal compliance
  • Call center experience

Involvements and Achievements

  • Women in Business Club, Lean-In Circle Leader, 2023-2024
  • Student Government, Freshman Senator, 2023-2024
  • Campus Planning Committee, Director of Associate Relations, 2023-2024
  • Honor Roll, 2022-2024

Certification

Certified Professional Collector (CPC)

Breath Alcohol Technician (BAT)

Timeline

Certified Collector and Enrollment Agent

Mid Iowa Occupational Testing Clinic
07.2024 - Current

Pari-Mutuel Teller

Prairie Meadows Casino
05.2023 - 08.2024

Customer Service Associate

Fleet Farm
10.2021 - 07.2024

BBA - Finance

The University of Iowa Online

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Jazz Underwood