Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Hi, I’m

Jazza Shaw

Orlando,FL

Summary

Experienced Marketing Specialist keeps up with tight deadlines and high-value customers. Successful at working with diverse teams to develop comprehensive approaches to marketing plans. Intelligent and insightful professional. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Personable and dedicated Customer Service Representative with extensive experience in the industries i have worked with. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Outgoing and reliable Brand Ambassador with 2 years of experience in sales and marketing. Trusted to positively represent the brand by being well-versed and knowledgeable in all products. Consistently communicates and engages customers about products and current promotions. Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team. Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach. I Work closely with designers to produce quality results for every customer. Dedicated to meeting or exceeding customer expectations for all completed jobs. Dedicated to evoking specific emotional responses in audience by bringing subjects to life in Art works with style and skill. Inventive, hardworking and gifted in both oral and written communication. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Every Job has been a great fit for me and a new learning experience.

Overview

2
years of professional experience

Work History

azure consulting
Orlando, FL

Direct Marketing Consultant
12.2022 - 03.2023

Job overview

  • Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
  • Compiled targeted or exhaustive marketing data based on needs of specific research projects.
  • Determined best methods to meet research objectives and produce useful data.
  • Developed and used specific methodologies for collecting and analyzing marketing data.
  • Educated team members on time and resource management to improve organizational efficiency and control costs.
  • Authored new training procedures and manuals for instructors.
  • Increased productivity and profits by improving work retention rates and reducing time spent on problem-solving.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from 90% to 97%.

McDonald's
Orlando, FL

Crew Member
02.2021 - 02.2023

Job overview

  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Served food quickly for positive guest experiences.
  • Wiped down tables and equipment, swept and refilled stock.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Packed fast food products in approved containers, cups and bags.
  • Upheld high standards of productivity and quality in operations.
  • Presented orders to guests within anticipated service times.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained safe food handling practices to prevent germ spread.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

FHIA
Orlando, FL

Brand Ambassador
03.2022 - 11.2022

Job overview

  • Promoted positive company image through superior customer service experiences.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Conversed with customers to share information about products and services.
  • Employed basic selling techniques to engage with customers.
  • Increased client profits by establishing strong brand representation through face-to-face marketing.
  • Created experiences that drove business results and customer brand engagement.
  • Built relationships and personalized future client development opportunities by collecting customer data.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Increased sales by encouraging customers to purchase additional products and services.
  • Conducted product demonstrations to explain details, highlight features and show use.
  • Teamed with other demonstrators to put on large-scale promotions.

Sixt Rent A Car
Orlando, FL

Driver
06.2022 - 10.2022

Job overview

  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Delivered goods and services to customers on time and in excellent condition.
  • Secured merchandise, avoiding damage during transportation.
  • Achieved consistently high customer scores due to exceptional service.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Checked vehicle after shift for damage.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.

Disney
Orlando, FL

Cast Member
06.2021 - 10.2022

Job overview

  • Maintained costume by laundering regularly and followed set appearance requirements.
  • Interacted with guests to entertain and create fun atmosphere.
  • Organized, stocked and replenished merchandise following set standards.
  • Prepared beverages and served food to customers.
  • Communicated characters or situations to audience through speech, body language and movement.
  • Maintained personal appearance by meeting costume and makeup requirements.
  • Managed self-performance to maximize profitability and achieve financial objectives.
  • Applied expertise in body movements, gestures and different forms of speech to engage audience members and drive engagement.

dial america
Orlando, FL

Call Center Agent
11.2021 - 02.2022

Job overview

  • Managed high-volume of inbound and outbound customer calls.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from 90% to 93 %.

Education

Valencia College
Orlando, FL

Bachelor of Arts from Business

University Overview

Jazza
  • HighSchool - Honor Roll
  • Math- AP Course
  • 3.4 GPA
  • Participated in Drama Club, Debate team

Skills

  • Analytical Thinking
  • Developing Presentations and Reports
  • Consumer Buying Habits
  • Marketing Strategies
  • Problem Solving
  • Customer Service
  • Relationship Building
  • Verbal and Written Communication
  • Marketing Analytics
  • Team Collaboration
  • Detail-Oriented
  • Team Leadership
  • Brand Promotion
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • De-escalation Techniques
  • POS Systems and Ordering Platforms
  • Multitasking and Prioritization
  • Report Writing Skills
  • Agile Development Frameworks
  • Teamwork and Collaboration
  • C Programming Language
  • Software Development Standards
  • Network Investigation
  • Analytical Thinking and Problem Solving
  • Analyzing Data
  • Inbound and Outbound Marketing
  • Database Skills
  • Data Visualization
  • Campaign Implementation
  • Audience Engagement Techniques
  • Product Marketing

Languages

Korean
Limited

Accomplishments

  • Promoted from AE to Corporate Trainer, in less than 1-month.
  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve high satisfaction rate, earning recognition from upper management and financial reward.

Timeline

Direct Marketing Consultant

azure consulting
12.2022 - 03.2023

Driver

Sixt Rent A Car
06.2022 - 10.2022

Brand Ambassador

FHIA
03.2022 - 11.2022

Call Center Agent

dial america
11.2021 - 02.2022

Cast Member

Disney
06.2021 - 10.2022

Crew Member

McDonald's
02.2021 - 02.2023

Valencia College

Bachelor of Arts from Business
Jazza Shaw