Jazzae Smith
Summary
Customer Service Specialist
Hard working, energetic, and self-starting Customer Service Specialist who has 10 years of experience working closely with the public. Fast learner and team player who handles stressful situations professionally & effectively. Efficient and detail oriented, even with new tasks. Trained new hires. Excellent negotiator and problem solver. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Jockey Club Resort
01.2024 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
- Kept accounts in balance and ran daily reports to verify totals.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Collected room deposits, fees, and payments.
Sales and Marketing Representative
ElectraMeccanica
12.2022 - 07.2023
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Improved overall team performance by providing mentorship to junior representatives, sharing best practices, and promoting a positive work environment.
- Investigated electric vehicle charging infrastructure-related questions.
- Conducted field tests on electric vehicles, providing valuable data for ongoing research projects.
- Provided valuable insights into customer preferences through participation in focus groups and sharing observations from test driving experiences.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
Customer Service Representative
Dakota Events LLC
08.2017 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Responded to inquiries from attendees and addressed any issues or complaints.
Education
High School Diploma -
San Bernardino High School
San Bernardino, CA05.2012
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Team Collaboration
- Scheduling
- Hospitality services
- Telephone skills
- Client Engagement
- Battery Technology
- Safety standards
Timeline
Front Desk Receptionist
Jockey Club Resort
01.2024 - 07.2024
Sales and Marketing Representative
ElectraMeccanica
12.2022 - 07.2023
Customer Service Representative
Dakota Events LLC
08.2017 - 11.2022
High School Diploma -
San Bernardino High School