JAZZ ALEXIS SANTOS
Waipahu
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
Work History
Manager
California Pizza Kitchen
02.2023 - 11.2023
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Onboarded new employees with training and new hire documentation.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
FCH Enterprises, Inc.
02.2015 - 02.2023
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Establish standards for personnel performance and customer service
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Order and purchase equipment and supplies.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Prep Chef
JW Marriott Ihilani Resort & Spa
06.2013 - 01.2014
- Check the quality of raw or cooked food products to ensure that standards are met
- Monitor sanitation practices to ensure that employees follow standards and regulations
- Order or requisition food or other supplies needed to ensure efficient operation
- Determine how food should be presented and create decorative food displays.
Hostess
Makino Chaya
03.2011 - 03.2012
- Greet guests and seat them at tables or in waiting areas
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating
- Speak with patrons to ensure satisfaction with food and service to respond to complaints, or to make conversation
- Answer telephone calls and respond to inquiries or transfer calls
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Receive and record patrons' dining reservations
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Take and prepare to-go orders
- Operate cash registers to accept payments for food and beverages.
Assistant Chef
Padovani's Grill
07.2011 - 01.2012
- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safety and sanitary food-handling practices
- Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters
- Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Turn or stir foods to ensure even cooking
- Season and cook food according to recipes or personal judgment and experience
- Portion, arrange, and garnish food, and serve food to waiters or patrons.
Education
High School Diploma -
Waipahu High School
Waipahu, HIBSBA in Management -
University of Hawaii, Manoa
Honolulu, HI05.2015
Associate of Arts in culinary -
Leeward Community College
Pearl City, HI05.2012
Skills
- Problem Resolution
- Strategic Planning
- Product Management
- Computer Skills
- Revenue Forecasting
- Employee Coaching and Mentoring
- Onboarding and Orientation
- Work Planning and Prioritization
- Employee Development
- Scheduling and Coordinating
- Hiring and Training
Timeline
Manager
California Pizza Kitchen
02.2023 - 11.2023
Manager
FCH Enterprises, Inc.
02.2015 - 02.2023
Prep Chef
JW Marriott Ihilani Resort & Spa
06.2013 - 01.2014
Assistant Chef
Padovani's Grill
07.2011 - 01.2012
Hostess
Makino Chaya
03.2011 - 03.2012
High School Diploma -
Waipahu High School
BSBA in Management -
University of Hawaii, Manoa
Associate of Arts in culinary -
Leeward Community College