Jazze’ Williams
Detroit,MI
Summary
Dedicated 911 Dispatcher offering 2 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in CAD and Public Safety protocols. Certified Emergency Service Deployment Operators offer demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
Overview
9
9
years of professional experience
Work History
Emergency Dispatcher
Detroit Police Department
12.2022 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Reduced miscommunication among team members by implementing standardized terminology within the dispatch center.
Patient Care Technician
Henry Ford Hospital
12.2019 - 12.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Office Assistant
Healthy Michigan Dental
03.2018 - 12.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Claims Adjuster
Molina Healthcare
09.2015 - 03.2018
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Researched and analyzed policy contracts to verify proper payment of claims.
Education
Bachelor Of Health Science -
Baker College
Clinton Township, MI06.2016
Associate Of Science -
Wayne County Community College District
Detroit, MI06.2012
Skills
- Customer Service
- Situational Awareness
- NCIC Database
- Employee Supervision
Timeline
Emergency Dispatcher
Detroit Police Department
12.2022 - Current
Patient Care Technician
Henry Ford Hospital
12.2019 - 12.2022
Office Assistant
Healthy Michigan Dental
03.2018 - 12.2019
Claims Adjuster
Molina Healthcare
09.2015 - 03.2018
Bachelor Of Health Science -
Baker College
Associate Of Science -
Wayne County Community College District