Jazzimann Davis
Quincy,FL
Summary
- Adept at insurance verification and patient education, I excelled in a fast-paced environment at Florida Cancer Specialists, enhancing patient satisfaction through effective registration management and empathetic customer service. Leveraging skills in healthcare systems and HIPAA compliance, I improved operational efficiency by 30%, showcasing strong team leadership and a commitment to excellence in patient care.
- Highly skilled Patient Service Specialist with relevant experience in healthcare administration, patient relations and appointment scheduling. Strengths include superior communication skills, proficiency in electronic health record systems, and ability to effectively multitask. Previous roles have demonstrated commitment to improving patient satisfaction and streamlining office operations for efficient workflow.
- Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Florida Cancer Specialists
Tallahassee, FL
01.2025 - Current
- Collected co-pays at time of visit according to office policy.
- Verified patient coverage prior to appointment scheduling.
- Verified demographics and insurance information to register patients in computer system.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Explained policies, procedures and services to patients.
- Assembled registration paperwork and placed identification bands on patient.
- Maintained strict confidentiality when dealing with sensitive information.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Scheduled appointments and managed patient records using electronic health record software.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Prepared daily deposits for processing and reconciled accounts receivable.
- Documented patient counters in hospital system and initiated follow-up actions.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Debris Monitor
Tetra Tech
Sarasota, FL
11.2022 - 01.2023
- On-site monitor for the removal, and possibly, disposal of disaster-generated debris.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Assessed and documented project site conditions prior to commencement of the work.
- Monitored debris removal activities to ensure compliance with safety regulations.
Harvest Worker
Trulieve
Monticello, FL
02.2021 - 11.2022
- Identified any issues regarding product labels, sizes, colors during the sorting process.
- Communicated effectively with supervisors to report any issues or discrepancies.
- Collaborated with other sorters in order to meet daily production goals.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Managed the sorting of incoming and outgoing materials to ensure accuracy.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Trained new employees on proper sorting techniques and procedures.
- Maintained cleanliness of harvesting area throughout shift.
Sales Associate
Target
Tallahassee, Florida
11.2021 - 02.2022
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Provided accurate information about products, prices and services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
Cashier
Burger King
Tallahassee, FL
03.2019 - 10.2021
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeting customers with a smile, taking orders accurately, answering questions about menu items, and resolving customer concerns.
- Assembling orders according to customer specifications, including condiments, and packaging.
- Accurately handling cash transactions, ensuring correct change is given, and balancing the cash register at the end of the shift.
- Keeping the counter, dining area, and work stations clean and organized.
Cashier
Hardees Resturamt
Tallahassee, FL
08.2019 - 02.2021
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed efficient and accurate cash, check, debit, and credit card payments using a Point-of-Sale system.
Greeting customers with a smile, taking orders accurately, answering questions about menu items, and resolving customer concerns.
Assembling orders according to customer specifications, including condiments, and packaging.
Accurately handling cash transactions, ensuring correct change is given, and balancing the cash register at the end of the shift.
Keeping the counter, dining area, and work stations clean and organized.
Dispatcher
Hu Boy Trucking
Tallahassee , FL
06.2018 - 01.2021
- Updated records of driver locations, delays, and cancellations.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Recorded and maintained files or records of customer requests, work or services performed.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Provided timely updates to customers regarding their orders or requests.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Day Porter
USSI Cleaning
Tallahassee, FL
08.2019 - 04.2020
- Clean mirrors and glass surfaces using appropriate cleaning materials; apply protective coatings to preserve shine.
- Performed basic maintenance and cleaning.
- Maintained inventory of necessary supplies.
- Wash walls to remove dirt buildup or scuffs from the surface of the wall; strip wax off floors when necessary.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Remove gum or other debris from flooring surfaces using steam cleaner or other specialized tools.
- Provide emergency cleaning services for spills caused by guests or visitors in public areas of the facility.
- Cleaned various work areas by mopping, vacuuming and polishing mirrors.
- Report any damages found during routine inspections to supervisor immediately.
- Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
Call Center Representative
CMG
Tallahassee, FL
05.2019 - 03.2020
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Maintained strong call control and quickly worked through scripts to address problems.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Caregiver
Azalea Gardens
Tallahassee, Florida
02.2018 - 04.2019
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assisted clients with maintaining good personal hygiene.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Custodian
Florida State University
Tallahassee, FL
03.2016 - 02.2019
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Cleaned building floors by sweeping, mopping or vacuuming.
Direct Support Professional
Sunrise Senior Living
Tallahassee, FL
07.2015 - 02.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with maintaining good personal hygiene.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Provided guidance and support to ensure safety of individuals served.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Helped clients get in and out of beds and wheelchairs.
Housekeeper
Capital Region Hospital
Tallahassee, FL
02.2015 - 09.2018
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Emptied trash receptacles throughout the property.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Disinfected telephones, light switches and other frequently touched objects.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Changed bed linens and towels, tidied up rooms.
- Responded to requests from guests regarding housekeeping needs.
- Swept and damp-mopped private stairways and hallways.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Direct Support Professional
Tallahassee Developmental Center
Tallahassee, Florida
02.2014 - 02.2015
- Maintained clean and well-organized environment for client happiness and safety.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Crew Trainer
Hardees Resturamt
Quincy, FL
11.2012 - 07.2014
- Implemented updates in training programs to align with company standards.
- Coordinated with management to identify training needs and opportunities.
- Supervised, evaluated or referred instructors to skill development classes.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Ensured all training activities complied with health and safety regulations.
- Documented performance, safety and customer service needs to improve operations.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Utilized feedback to continuously improve training methods and content.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ04-2025
Associate of Science - Business
University of Phoenix
Tempe, AZ10-2022
GED -
Gadsden Technical Institute
Quincy, FL01-2010
Skills
- Insurance verification
- Appointment scheduling
- Healthcare systems
- Registration management
- Training coordination
- Medical billing
- Team leadership
- Patient identity verification
- Data entry
- HIPAA compliance
- Money handling
- Work quality evaluation
- Registration and admissions
- Patient education
- Health insurance knowledge
- Housekeeping
- Customer Service Skills
- Caregiving
Certification
- Home Health Aid Certificate
- Alzheimer's and Dementia Certificate
- Behavioral Certification Training
References
References available upon request.
Timeline
Patient Service Specialist
Florida Cancer Specialists
01.2025 - Current
Debris Monitor
Tetra Tech
11.2022 - 01.2023
Sales Associate
Target
11.2021 - 02.2022
Harvest Worker
Trulieve
02.2021 - 11.2022
Cashier
Hardees Resturamt
08.2019 - 02.2021
Day Porter
USSI Cleaning
08.2019 - 04.2020
Call Center Representative
CMG
05.2019 - 03.2020
Cashier
Burger King
03.2019 - 10.2021
Dispatcher
Hu Boy Trucking
06.2018 - 01.2021
Caregiver
Azalea Gardens
02.2018 - 04.2019
Custodian
Florida State University
03.2016 - 02.2019
Direct Support Professional
Sunrise Senior Living
07.2015 - 02.2019
Housekeeper
Capital Region Hospital
02.2015 - 09.2018
Direct Support Professional
Tallahassee Developmental Center
02.2014 - 02.2015
Crew Trainer
Hardees Resturamt
11.2012 - 07.2014
Bachelor of Science - Business
University of Phoenix
Associate of Science - Business
University of Phoenix
GED -
Gadsden Technical Institute
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