Jazzlyn Brown
Columbia,SC
Summary
Proven leader in customer service, adept at enhancing customer satisfaction and loyalty, demonstrated during tenure at CVS Pharmacy. Excelled in resolving complaints with empathy, maintaining a welcoming environment, and ensuring financial accuracy. Skilled in cash handling and fostering team collaboration, consistently delivering results beyond expectations.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
CVS Pharmacy
10.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Cashier Team Lead
Dunkin' Donuts
07.2019 - 09.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
Bachelor of Science - Public Health
Coastal Carolina University
Conway, SC06.2026
High School Diploma -
Spring Valley High School
Columbia, SC06.2022
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Guest Services
Timeline
Customer Service Cashier
CVS Pharmacy
10.2021 - Current
Cashier Team Lead
Dunkin' Donuts
07.2019 - 09.2021
Bachelor of Science - Public Health
Coastal Carolina University
High School Diploma -
Spring Valley High School