Jazzlyn Brown
Customer Service Rep
Rockford,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Lab Technician
Evoqua / Xylem
02.2022 - 01.2024
- Provided remote assistance to customers, effectively resolving issues without need for on-site visits.
- Daily morning meetings within our department, as well as additional meetings to discuss various topics, such as planning schedules for lab, or discussing safety incidents
- Enhanced communication between departments by acting as liaison in cross-functional projects, ultimately improving efficiency and collaboration within company.
- Resolves customer complaints and responds to requests for information regarding quality of samples
- Create and edit Lab Operating Procedures, Standard Works, and Certificates of Analysis
- Recognizing complications or issues and applying appropriate scientific methods to identify causes and solve problems
- Contributed to successful research outcomes through accurate data analysis and interpretation.
- Maintained safe and organized laboratory environment, adhering to strict safety protocols.
- Collaborated with multidisciplinary teams for timely completion of research projects.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Troubleshoot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Administrative Assistant
Rock Valley College
01.2019 - 01.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Enhanced student career readiness by providing comprehensive guidance on job search strategies, resume writing, and interview techniques.
- Developed targeted workshops for students to improve their job search skills, resulting in increased employment rates after graduation.
- Established partnerships with local employers to increase internship and job opportunities for students, expanding institution''s professional network.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
Customer Service Representative - Technical Support
Comcast
12.2016 - 02.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Customer Service Representative
Chase Bank
07.2015 - 07.2016
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Streamlined account opening processes for new clients, resulting in more efficient and user-friendly experience.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Collaborated with team members to meet monthly performance targets, contributing to branch''s success.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
Education
Bachelor of Science in Management Studies - Management / Business
Rockford University
Rockford, IL12.2025
Associates of Science - Chemistry & Biology
Rock Valley College
Rockford, IL05.2021
Skills
- Technical Support
- Project Management
- Data Analysis
- Issue Troubleshooting
- Analytical Thinking
- Active Listening
- Call Management
- Document processing
- Meeting planning
- Bookkeeping
- Workflow Optimization
- Travel Coordination
- Reception oversight
- Appointment Scheduling
- Office Administration
- Live chat support
- Spreadsheet Management
- Records Management Systems
- Data Entry
- Mail handling
- Invoice Processing
- Relationship Building
- Client Retention Strategies
- Feedback collection
- Order Processing
- De-Escalation Techniques
- Professional telephone demeanor
- Sales Transactions
- Account Reconciliation
- Customer Relationship Management (CRM)
- Billing statement review
- Accounting Support
- Database Management
- Account Management
- Records Management Systems
- Computer Skills
- Customer Service
- Medical Terminology
- Quality control monitoring
- Instrument Calibration
- Safety Protocols
- Safe Operating Procedures
- Standard Operating Procedures
- Environmental chemistry
- Physical Chemistry
- AP Biology
- Anatomy Knowledge
- Microbiology
- LabWare LIMS
- SAP
- CRM software proficiency
- Microsoft Teams
- Microsoft Office
- Microsoft Access
- Group tutoring
- Training delivery
- Coaching and Mentoring
Timeline
Lab Technician
Evoqua / Xylem
02.2022 - 01.2024
Administrative Assistant
Rock Valley College
01.2019 - 01.2021
Customer Service Representative - Technical Support
Comcast
12.2016 - 02.2017
Customer Service Representative
Chase Bank
07.2015 - 07.2016
Bachelor of Science in Management Studies - Management / Business
Rockford University
Associates of Science - Chemistry & Biology
Rock Valley College
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