Jazzlyn Centenero
Lockport,IL
Summary
Compassionate operator with expertise in patient communication and HIPAA compliance. Skilled in managing multiple phone lines and responding swiftly to emergency situations. Committed to ensuring seamless patient experiences and effective problem resolution.
Overview
2
2
years of professional experience
Work History
Operator
Rush University Medical Center, RUMC
Chicago, Illinois
07.2014 - 05.2016
- Monitored emergency situations and communicated alerts to relevant personnel swiftly.
- Managed patient inquiries, delivering accurate information on hospital services to enhance patient experience.
- Operated switchboard to connect calls and relay messages, ensuring seamless communication.
- Managed multiple phone lines simultaneously while providing accurate information to callers.
- Assisted visitors by directing them to appropriate departments, facilitating smooth navigation within the facility.
- Maintained patient confidentiality in accordance with HIPAA regulations.
Education
Currently Enrolled - Radiology
Joliet Junior College
Joliet, IL07-2026
Skills
- Patient communication
- Medical terminology
- Customer service
- HIPAA compliance
- Data entry
- Emergency response
- Team collaboration
- Problem resolution
Reference
- Alden Brugada
- Rush University System For Health
312-735-2049
Timeline
Operator
Rush University Medical Center, RUMC
07.2014 - 05.2016
Currently Enrolled - Radiology
Joliet Junior College