Jazzlyn Landero
Corona,CA
Summary
To obtain a position within a progressive company that will challenge me, offer career advancements, and allow me to utilize all aspects of my experience, skills, and knowledge with an opportunity for advancement.
SUMMARY OF QUALIFICATIONS An experienced and dedicated associate that establishes, maintains, and enriches excellent customer, administrative support, secretarial, and client relationships. Strengths include: Effective Leadership Skills, team player, dependable, versatile, detailed, trainer, and a fast learner Warehouse experience, including picking, packing, receiving, and shipping duties Forklift Certified (Sit Down & Stand Up) Experience with manual and electric pallet jack Motivated individual with experience in customer service and sales.
Overview
9
9
years of professional experience
Work History
International Sales Representative
Teledyne Analytical Instruments
06.2021 - Current
- Documented transactions and managed high-value accounts using Dynamics AX.
- Built relationships with customers and community to promote long term business growth.
- Quoted prices, credit terms and other bid specifications for all analyzer spares.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Promptly responded to inquiries and requests from prospective and current customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Negotiated favorable contract terms for both parties, resulting in mutually beneficial agreements and increased sales.
- Providing training for all new hires.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
Logistic Coordinator
Ricoma International
02.2021 - 05.2022
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints. (trainings, status requests, order changes, order confimations)
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Generated documentation and information required for customer shipments. (BOL,SLI, SHIPPING LABELS)
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes. (coordinating with customers)
- Negotiated contracts to secure favorable rates and terms.
- Managed inventory levels to verify availability of stock for customer orders.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored inbound and outbound freight operations to establish timely delivery of all shipments.
- Prepared and presented reports to management on logistics performance.
- Monitored performance of logistics operations to identify areas for improvement.
- Managed loading, unloading, movement, and sorting of embroidery machines and accessories to keep deliveries on schedule.
Administrative Assistant
Castline, Inc
02.2019 - 01.2021
- Customer Service responsibilities includes managing the incoming and outgoing calls, take and distribute messages accurately, effectively resolving our customers concerns and/or issues in a timely and professional manner, and managing the daily/weekly tracking reports
- Maintain product inventory up to date, monitor, track, and process our customers’ daily orders, create carton, shipping labels, prepare & send invoices, coordinate & oversee special re-pack assignment while ensuring accuracy with special instructions orders, and guarantee orders are processed & delivered on a timely manner
- Schedule, coordinate shipment pick-ups and drop-offs, monitor container shipments, and instruct warehouse team on how to prepare and ship new orders to ensure accuracy
- Type documents, reports, and correspondence in a timely and professional manner
- In addition, maintain office filing, storage systems, fax, scan, and copy documents
- In September 2019, I was promoted from Warehouse Associate to Administrative Assistant
- As a Warehouse Associate my responsibilities included: Preparing and completing orders for deliver or pickup according to schedule (load, pack, wrap, label, & ship)
- Examine all incoming and outgoing shipments for accuracy while inspecting products for defeats and damages
- Operate and maintain warehouse vehicles and equipment
- Perform inventory audits, report any discrepancies, communicate and cooperate with supervisor and coworkers
- Follow quality service standards and comply with procedures, rules, and regulations
- Keep a clean and safe working environment and optimize space utilization
- Provide other administrative duties, secretarial, and clerical support to others in the office while maintaining a high level of performance, develop a good rapport with our business partners, customers, and positive work environment
Warehouse Shipping Lead
LOUIS VUITTON MANUFACTURING
12.2017 - 12.2018
- Administrative duties and maintained accurate inventory records to provide data for use in audits and completion of order requests while maintaining a high level of performance and develop a good rapport with our business partners and customers
- Used hand-held devices and computers to record, complete daily counts, quarterly inventories, and monitor inventory levels and completed audits to uncover and address inaccuracies
- Operated PC and RF-based computer systems with high level of accuracy
- Maintain a high level of Customer Service and effectively resolving warehouse and our customers concerns and/or issues in a timely manner
- Operated RF scanners to track merchandise and verify contents of containers
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Assembled and filled more than 2 shipments per day, prepared all shipping documentation, and recorded daily delivery information and obtained the customers signature on delivery tickets
- Recorded information, shortages and discrepancies in JDE and Ariane system to keep records current and accurate
- Assembled orders and packed items for shipment ensuring accuracy, timeliness, and conveying orders to shipping personnel
- Shipped material and performed boxing, packing, labeling and preparation of any related documents
- Once completed transfer inventory to and from target destinations using forklifts and other transportation vehicles
- Kept warehouse clean and organized to maximize team efficiency and productivity
- In addition,
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Warehouse Associate
R and J PAPERBOX
03.2015 - 12.2017
- Maintained efficiency, productivity, and worked at rapid paces to ensure all deadlines were met
- Assembled, Inspected, packed magazines, record boxes, pamphlets and worked safely around moving machinery
- Oversaw special orders and after hours and urgent shipping job
- Stripped and stored pallets of precut work and staged work in designated pallets
- Maintain high levels of performance and develop good rapports with business partners
- Effectively resolving work related issues in timely manners and kept the warehouse clean and organized to maximize team efficiency and productivity
- Consistently lifted materials weighing as much as 80 pounds.
Education
Associate of Science - Business Management
Riverside City College
Riverside, CA02.2026
GED -
Mount San Antonio College
Walnut, CA06.2019
Skills
- Outstanding Computer Skills
- (Powerpoint, Microsoft Word, Excel spreadsheets, JD Edwards System, Netsuite, Dynamic AX, UPS, Microsoft Office, Microsoft Teams)
- Logistics Coordination
- Customer Transactions
- Customer Needs Assessments
- Order Entry
- Excellent Customer Services skills and bilingual (Spanish)
- Skilled in team building and working in fast-paced environments while increasing office effectiveness and providing outstanding customer service
- Strong Analytical Skills and well organized as a result of constant multitasking duties
- Able to Communicate effectively both verbally and in writing
- Effectiveness and providing outstanding customer service
- Strong Analytical Skills and well organized as a result of constant multitasking duties
- Able to Communicate effectively both verbally and in writing
- Effectiveness and providing outstanding customer service
- Strong Analytical Skills and well organized as a result of constant multitasking duties
- Able to Communicate effectively both verbally and in writing
Timeline
International Sales Representative
Teledyne Analytical Instruments
06.2021 - Current
Logistic Coordinator
Ricoma International
02.2021 - 05.2022
Administrative Assistant
Castline, Inc
02.2019 - 01.2021
Warehouse Shipping Lead
LOUIS VUITTON MANUFACTURING
12.2017 - 12.2018
Warehouse Associate
R and J PAPERBOX
03.2015 - 12.2017
Associate of Science - Business Management
Riverside City College
GED -
Mount San Antonio College
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