Summary
Overview
Work History
Education
Skills
Publications
Projects
Timeline
Generic

Jazzlyn Levigne

Houston,TX

Summary

Dedicated and empathetic recent graduate with a strong background in sociology, anthropology, and interpersonal communication. As a Masters of Sociology student, I'm seeking an entry-level position in an organization where I can utilize my research skills, analytical thinking, and collaborative spirit to address social justice issues and empower vulnerable communities.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

Houston Grand Opera
11.2021 - Current


  • Managed subscriber inquiries of show details and payment options through Tessitura
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.

Lead DE&I Content Creator & Community Associate II

Regus
04.2019 - 09.2021
  • Spoke on company-wide panel discussions about various topics, including racism in the workplace, police brutality, and how to be an ally to people of color and members of LGBTQIA+ community
  • Drafted and wrote articles on diversity and inclusivity in the workplace and everyday life
  • Edited the articles of other content creators prior to company wide distribution
  • Managed office space for in-house clients, while aiding with customer service, problem solving, providing administrative services, etc.
  • Streamlined content creation processes by implementing efficient editorial calendars and project management tools.

Education

Master of Arts - Sociology

University Of Houston - Houston, Texas
05.2026

Bachelor of Science in Liberal Studies -

University Of Houston - Houston, Texas
12.2023

Skills

  • Java programming
  • R programming
  • Tessitura
  • Qualtrics
  • Research
  • Content Development

Publications

  • The Tab-"Black-only Student Housing is Change in the Wrong Direction"
  • The Tab-"I Partied with the Green Party"
  • The Tab-"What Students Coping with Mental Illness Want You to Know"
  • The Victoria Advocate-"Can We Combat Racism if We Won’t Face Colorism?"
  • The Victoria Advocate- "Vote for Someone with Integrity, Battling Sickle Cell Anemia"

Projects

STaRT@Rice Program Participant, Rice University, Houston, TX, 10/2023


  • Engaged in rigorous, faculty-led workshops on Linear Models, R Programming, Qualtrics, ArcGIS Pro and GIS Data, Data Collection from In-Depth Interviewing, and Effective Research Presentations, applying newfound knowledge to enhance data analysis capabilities and research presentation skills.


Fellow, Editor, Political Reporter, The Tab, Houston, TX, 05/2016 - 2017 


  • Wrote articles focused on Southern Life and Race Relations in the United States in 2016, and how the election impacted societal views Edited and reviewed articles from reporters throughout the Southern US region

Timeline

Customer Care Representative

Houston Grand Opera
11.2021 - Current

Lead DE&I Content Creator & Community Associate II

Regus
04.2019 - 09.2021

Master of Arts - Sociology

University Of Houston - Houston, Texas

Bachelor of Science in Liberal Studies -

University Of Houston - Houston, Texas
Jazzlyn Levigne