JAZZLYNN COHN
Long Beach,CA
Summary
I'm a fast learner, I have 7 years of customer service, and I have 4 years in retail experience. I have obtained 4 years of management experience. I also have cash handling experience. I have knowledge of computer and software as my current position is remote. Patient-focused equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
Work History
Retail Merchandiser
Disneyland Resort
06.2024 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Stocked designated items on shelves, end caps and displays.
Patient Engagement Representative- Remote
Riverside Medical Clinic
11.2022 - Current
- Collaborated with clinical and administrative staff to meet patient needs
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care
- Maintained up-to-date records of all interactions with patients using appropriate software systems
- Schedule appointments for patients with doctors
- Verified patients' insurance and payment methods during admissions or check-in processes
- Delivered outstanding patient care based on physical, psychological, educational and related criteria
- Organized patient forums to foster dialogue between healthcare professionals and patients about important health topics
- Patient-focused equipped with administrative and customer service expertise
- Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement
- Talented in finding balanced solutions and resolving conflicts
- Knowledgeable patient representative offers demonstrated skills in case management and service coordination
- Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care
- Well-versed in policies, procedures and standards
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Assistant Manager
Tilly's
03.2021 - 06.2023
- As a manager my responsibilities consist of processing payroll, running the sales floor, ensuring my employees are helping customers
- My days are either opening the store or closing the store
- My duties consisted of running the sales floor, assigning employees to their roles, wrapping my employees in for the goals of the day
- I also would handle any customer complaint and issues so that customers were satisfied
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Champs
09.2017 - 10.2020
- At champs I got hired as a seasonal sales associate and worked my way up to management
- I used to sell shoes, work on inventory, and essentially learned how to run a sales floor and a team
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Barista
Starbucks
05.2017 - 09.2019
- Greet customers, open the store, make drinks, handle customer issues
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Hillcrest High School
Riverside, CA01.2016
Skills
- Patient Services
- Healthcare Expertise
- Patient Education
- Patient Engagement
- Visual Merchandising
- Business Management
Accomplishments
- Supervised team of 40 + staff members.
- Achieved through effectively displaying proper management experience and creating a safe and welcoming envirnoment.
Languages
English
Full Professional
Timeline
Retail Merchandiser
Disneyland Resort
06.2024 - Current
Patient Engagement Representative- Remote
Riverside Medical Clinic
11.2022 - Current
Assistant Manager
Tilly's
03.2021 - 06.2023
Assistant Manager
Champs
09.2017 - 10.2020
Barista
Starbucks
05.2017 - 09.2019
High School Diploma -
Hillcrest High School