Jazzlynn LaCour

As the Store / General Manager, I am responsible for leading all aspects of store operations, ensuring that we meet and exceed sales and key performance indicators (KPIs), while fostering a positive, inclusive culture. My primary focus is on guiding, managing, and developing the store team to drive performance and achieve business objectives. This includes:

• Team Leadership & Development: Cultivating a motivated and high-performing team by providing continuous coaching, training, and development opportunities. Ensuring the store team is aligned with the company’s vision, values, and goals.
• Sales & KPI Performance: Driving the store’s sales performance, setting achievable targets, and implementing strategies to meet or exceed KPIs. Utilizing data to make informed decisions and improve performance.
• Operational Excellence: Ensuring efficient day-to-day operations, adhering to company policies and procedures, and maintaining store standards for customer service, inventory management, and visual merchandising.
• Long-Term Growth: Developing and implementing strategies for sustainable business growth, enhancing customer experience, and adapting to market trends to ensure the store remains competitive and successful.

Through my leadership, I aim to ensure the store is not only meeting its current goals but is positioned for continued growth and success in alignment with the broader company vision.

• Actively sourced, recruited, and hired top-tier retail associates, managing the full hiring process from conducting interviews to onboarding and training new employees.
• Focused on finding candidates who aligned with the company's energetic and youthful brand image, ensuring a strong cultural fit and high team morale.
• Utilized strong communication and interpersonal skills to attract and retain talented individuals, helping build a team committed to delivering excellent customer service.

• Provided HR expertise to field leaders, support teams, and HRBPs across multiple business units, advising on third-party providers and employment laws specific to various provinces.
• Led employee relations investigations and managed all Reductions in Force (RIF) initiatives within Canadian operations, ensuring compliance and fair treatment for all affected employees.
• Acted as a project lead and administrative liaison between HR departments and payroll, maintaining accurate employee data, preparing statistical reports, and addressing daily HR inquiries.
• Owned and managed the full Oracle Recruitment process, from employment contracts to background checks, ensuring efficiency and compliance at all stages.

As a result of the COVID-19 pandemic, our store and many others worldwide were temporarily closed to ensure the safety of our customers and team members, in accordance with government guidelines and public health protocols. Ultimately Justice decided to close down in 2020.