JAZZMAN H HARRIS
Fort worth,TX
Summary
Dynamic Customer Service Representative with a proven track record, enhancing customer satisfaction and streamlining billing processes. Expert in complaint resolution and sales, with a knack for recordkeeping and staff training. Achieved significant improvements in customer engagement and operational efficiency, showcasing exceptional communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
American Airlines
01.2024 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Reservations and Transportation for FA/CA and FO crew members
Customer Service Representative
Expedited Travel
01.2023 - 01.2024
- Handled passport expedited
- Billing/emailing and chats
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Customer Service Representative
Brinks Home Security
04.2021 - 12.2022
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
- Streamlined billing processes, ensuring accurate and timely invoicing.
Customer Service Representative
Inmotion
05.2018 - 05.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Engaging and interacting with others customers showing demos and selling/up selling
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information.
- Demo sells with headsets for customers Bose, Beats Apple etc
Customer Service Representative
Gamestop
01.2020 - 04.2021
- Monitored social media analytics to continually assess performance and guide future strategy adjustments.
- Contributed to the creation of visually appealing graphics that complemented written content shared on social media channels.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Streamlined administrative tasks related to the sales process, such as preparing quotes and processing orders, to minimize disruptions and maintain focus on revenue-generating activities.
Education
Diploma -
Zion Academy
Fort Worth, TX2009
Skills
Recordkeeping strengths
Complaint resolution
Sales expertise
Staff education and training
Timeline
Customer Service Representative
American Airlines
01.2024 - Current
Customer Service Representative
Expedited Travel
01.2023 - 01.2024
Customer Service Representative
Brinks Home Security
04.2021 - 12.2022
Customer Service Representative
Gamestop
01.2020 - 04.2021
Customer Service Representative
Inmotion
05.2018 - 05.2021
Diploma -
Zion Academy