JAZZMAN JONES
Houston,TX
Summary
Driven professional with a robust background in diverse roles, including a significant position at Beaumont Health System. Excelled in providing exceptional customer support and mastering multiple software systems, demonstrating a keen willingness to learn and outstanding problem-solving skills. Achieved high customer satisfaction rates through effective communication and issue resolution, showcasing a commitment to excellence and teamwork. Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work. Reliable and experienced worker with proven success in completing construction projects on time and within budget. Knowledgeable in following instructions and safety protocols.
Overview
6
6
years of professional experience
Work History
Laborer
MAGNA
03.2022 - 01.2024
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Prepared job sites by removing debris and setting up materials and tools for the following shift.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Caregiver
CARE FIRST REHABILITATION - BEVERLY HILLS
02.2023 - 11.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Restaurant Hostess / Waitress
Starters Bar And Grill
02.2018 - 02.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Call Center Representative
Beaumont Health System
05.2019 - 11.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Assisted with calls for patient food services.
Education
GED -
Life Empowerment Academy
Detroit, MI09.2012
Skills
- Willingness to learn
- Attention to Detail
- Safety awareness
- Heavy Lifting
- Patience and understanding
- Feeding Assistance
- Transportation Assistance
- Individualized Education Plans
- Emotional Support
- Guest service
- Exceptional communication
- Problem-solving skills
- Customer Support
- Customer Service
- Verbal and written communication
- Resolving issues
- Customer communications
Timeline
Caregiver
CARE FIRST REHABILITATION - BEVERLY HILLS
02.2023 - 11.2023
Laborer
MAGNA
03.2022 - 01.2024
Call Center Representative
Beaumont Health System
05.2019 - 11.2019
Restaurant Hostess / Waitress
Starters Bar And Grill
02.2018 - 02.2022
GED -
Life Empowerment Academy