Microsoft Office
Jazzmann McMullen
Cincinnati,OH
Summary
Driven professional with a proven track record at Heidelberg Distributing, excelling in customer satisfaction and team leadership. Skilled in Microsoft Office and problem-solving, adept at enhancing customer experiences and resolving complaints efficiently. Achieved significant improvements in client relations and productivity through innovative engagement strategies and effective team training.
Overview
16
16
years of professional experience
Work History
Floor Supervisor
Cincinnati Arts Association
10.2019 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Prepared reports on daily activities and attendance to provide management with relevant information.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Handled emergency situations to maintain safety of staff and customers.
- Managed and trained team of volunteers to produce highest quality of customer satisfaction.
Engagement Ambassador
Heidelberg Distributing
01.2019 - 08.2024
- Worked with a team to coordinate and execute various events geared towards a positive and enjoyable work environment.
- Devised programs to promote diversity and inclusion among staff throughout all departments.
- Promoted harmonious working climate to boost morale and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Heidelberg Distributing Co.
04.2016 - 08.2024
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing and support policies and procedures.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Balanced Daily GL for accuracy and posted to GL.
Wine Checker
Heidelberg Distributing
11.2008 - 04.2016
- Documented daily product returns in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
- Restocked and organized merchandise in front lanes.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Created and maintained reports illustrating daily product issues as reported by delivery staff.
- Inspected product for quality assurance throughout shift to determine eligibility for resale.
Education
High School Diploma -
The School For Creative And Performing Arts
Cincinnati, OH05.2006
Skills
- Microsoft office 365
- Excel
- Multi-line phone talent
- Team Leadership
- Customer Satisfaction
- Complaint resolution
- Problem-solving abilities
- Delivery Scheduling
- Data Collection
- Product Promotion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
VIP Beverage on the Web
Timeline
Floor Supervisor
Cincinnati Arts Association
10.2019 - Current
Engagement Ambassador
Heidelberg Distributing
01.2019 - 08.2024
Customer Service Representative
Heidelberg Distributing Co.
04.2016 - 08.2024
Wine Checker
Heidelberg Distributing
11.2008 - 04.2016
High School Diploma -
The School For Creative And Performing Arts
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