Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JAZZMAR WARFIELD

Georgetown,TX

Summary

Dynamic professional with extensive experience at the Internal Revenue Service, excelling in data entry and processing accuracy. Achieved a notable 14.5% increase in productivity through a strong attention to detail and exceptional customer service skills. Proficient in Microsoft Office and database management, effectively enhancing operational efficiency and supporting organizational goals.

Overview

22
22
years of professional experience

Work History

Data Entry Clerk

Internal Revenue Service, IRS
Austin, TX
07.2022 - Current
  • Reviewing tax returns and other documents for specific requirements necessary for processing.
  • Identifying and reviewing Forms W-2 attached to Forms 1040EZ and 1040PC for conditions that meet Criminal Investigation criteria, and coding the returns appropriately.
  • Reviewing filed material in light of ongoing programs or special projects, and determining if such material should be consolidated, have new classifications, be retired, etc.
  • Preparing and maintaining regular production, inventory reports, and attendance records using established formats and sources of data applicable to the program, functional, or organizational reporting requirements.
  • Assigning, maintaining, monitoring, or updating work status and inventory records.
  • Maintaining, updating, and initiating personnel records, timekeeping, and performing other support activities.
  • Reviewing documents for detailed requirements necessary for processing. Process the current year and/or prior year individual and/or business returns, and other related documents.
  • Identify and review remittance for specific requirements necessary for processing. Processing prior and current year returns for any missing, incorrect, and unrecognizable data, and taking steps to resolve errors. Records on document transmittals and uploads on the Accounting SharePoint.
  • In completing the Inventory Program, I reviewed, sorted, and logged inventory of W/7s, 1040s, CP566s, undeliverables, correspondences, and various other forms of returns into the Real Time System (RTS) for further processing. I have a 14.5% increase from the previous week, and batching increased by 30% in the previous week.
  • After the Tax Examiner (TE) completes the certification of the taxpayer’s Personally Identifiable Information (PII). I would verify the envelopes of the original CCIA documents to ensure that they were properly validated and matched to the taxpayer, to ensure the safety and privacy of the taxpayer’s PII. Properly sealed all documents to mail back to the taxpayer.
  • Strip down the completed carts, and break them into detailed sorts for different departments. Correcting errors that are found by the clerks, making sure that work is being moved for the TEs and QRs, and sorting the carts in the proper order for ease of retrieval. Filling or performing other duties and specialties that need to be covered. Make sure the TE correction and mail are routed to the correct mailbox, and ensure the count is accurate.
  • In completing the Cycle Control Unit (CCU), the received carts are broken down and prepared for the File Department or the ITIN Suspense Wall. I was responsible for sorting and organizing all the work received in the CCU in a timely manner. Recording the volume in the CCU Volume Log as each cart is being sent out to the warehouse.

Customer Service Representative

Ascension Texas Cardiovascular
Austin, TX
12.2017 - Current
  • Handles customer service inquiries and problems
  • Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing
  • Identify and update patient demographic information in Athena system
  • Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options
  • Including but not limited to canceling appointment
  • Obtain Insurance and Photo I.D
  • Copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool
  • Prepare documents for imaging/scanning into electronic patient
  • Explains processes and forms to patient prior to securing signatures and ensures that all documents are properly signed and witnessed as required
  • Copying and or faxing documents to ancillary areas or physician offices
  • Maintain inventory control of forms and paper supplies needed in area
  • Perform all other duties and projects as assigned.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

EMPI TECH II

SETON HOSPITAL
Austin, TX
04.2015 - 12.2017
  • The EMPI Team serves 11 hospitals, and 20 + clinics in the Seton Healthcare Family, part of the Ascension Health Network
  • Account/ Patient Identifier Reconciliation
  • MPR (Mixed Patient Registration) Project Management
  • Red Flag (Fraud, Identity Theft, Multiple Alias, etc.) Investigation Response Team Lead
  • Health Information Exchange EMPI Project Management utilizing IBM Initiate Inspector
  • My Seton Health Patient Portal External/ Internal Client Solutions Team
  • SUPPORT FUNCTIONALITIES:
  • Network ROI (afterhours) for continue care
  • Transcription (afterhours) Physician/ Clinical Team
  • Coding Support Team
  • Revenue Integrity/ DNFC Support
  • Medical Record/ Data Integrity Network Solutions
  • Health Informatics/ Data Analytics

Transaction Processor

ACS
Austin, TX
03.2006 - 04.2015
  • Handle multifaceted clerical tasks (e.g., data entry, filing, records management and billing) Perform data entry of material from source documents to a computer database
  • Ensure accuracy and completeness data.
  • Proofread and edited documents to correct errors.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Exceeded quality goals to support team productivity.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Reviewed database entries to verify regulatory compliance.
  • Processed confidential tax form information with care and precision.
  • Reviewed and updated account information in company computer system.
  • Compiled data from source documents prior to data entry.

Technical Support Representative

Harte-Hanks CRM Services
Austin, TX
04.2004 - 03.2006
  • Resolved record-breaking backlog of support tickets following major system malfunction.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Served as first point of contact for incoming technical service calls and emails.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online billing, access and account issues.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Used remote login tools to assist clients with technical and product questions.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Customer Service Associate

Seton Medical Center Austin
Austin , TX
02.2003 - 04.2004
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Organized client contracts, records and reports to strengthen traceability.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Executed on-time and under budget project management to resolve complex issues.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Process Improvement Consultant

ACQUITED TECHNICAL SKILLS
  • Working knowledge of 3M HDM Coding Software, Healthware Utilities, Surginet, Powerchart, Emon, IBM Initiate Inspector, E-Web Charting, TPX
  • Rumba, and Kronos.

Education

Associates of Arts - Business

University of Phoenix
Austin, TX
05.2010

Skills

  • Comprehensive knowledge of administrative and clerical tasks
  • Extensive knowledge of processing information according to the requirements of the organization
  • Good communication and interpersonal skills
  • Attention to detail with good time management skills
  • Advance knowledge of providing information technology solutions, and business process outsourcing, to different clients
  • Knowledge of major computer applications like
  • Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Lotus Notes, AS/400, SAP, STNET, ADAPT, K8 Kerridge, Exchequer
  • Attention to detail, with good typing speed
  • Good organizational skills and the ability to handle multiple tasks simultaneously
  • Exceptional customer service, organization, and prioritizing skills
  • Expeditious and precise keyboard and data entry skills
  • Highlights:
  • Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy, and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service
  • Data Entry and Maintenance
  • KEY SKILLS
  • Office Skills: Office Management
  • Records management
  • Database Administration
  • Spreadsheets, Reports
  • Event Management
  • Calendaring
  • Front Desk Reception
  • Executive Support
  • Travel Coordination
  • Computer Skills: MS Word
  • MS Excel
  • MS PowerPoint MS Outlook
  • MS Access
  • MS Project, MS Publisher
  • FileMaker Pro
  • Windows
  • Credit card payment processing
  • Courteous, with a strong service mindset
  • Report generation
  • Report creation
  • POS systems and ordering platforms

References

References available upon request.

Timeline

Data Entry Clerk

Internal Revenue Service, IRS
07.2022 - Current

Customer Service Representative

Ascension Texas Cardiovascular
12.2017 - Current

EMPI TECH II

SETON HOSPITAL
04.2015 - 12.2017

Transaction Processor

ACS
03.2006 - 04.2015

Technical Support Representative

Harte-Hanks CRM Services
04.2004 - 03.2006

Customer Service Associate

Seton Medical Center Austin
02.2003 - 04.2004

Process Improvement Consultant

ACQUITED TECHNICAL SKILLS

Associates of Arts - Business

University of Phoenix

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JAZZMAR WARFIELD