Summary
Overview
Work History
Skills
Timeline
Generic

Jazzmarie Lugo

Bethlehem,PA

Summary

Compassionate Personal Care Aide with experience in providing support to elderly and disabled clients in home settings. Skilled in assisting with daily living activities, medication management, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support.

Overview

23
23
years of professional experience

Work History

Direct Care Worker

Home Helpers
Bethlehem, PA
01.2007 - Current
  • Provided personal care to clients, such as bathing, grooming and toileting.
  • Assisted clients with daily activities, including meal preparation and medication administration.
  • Coordinated transportation for medical appointments and other errands.
  • Conducted home visits to assess client needs and provide support services.
  • Developed individual service plans in collaboration with the client, family members and other professionals.
  • Monitored client progress and reported changes in behavior or physical condition to supervisor.
  • Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
  • Organized paperwork related to case notes, assessment forms and discharge summaries.
  • Maintained accurate records of all services provided to clients.
  • Adapted strategies depending on individual needs while adhering to established protocols.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Assisted with client personal care needs to foster independence and well-being.
  • Laundered clothing and bedding to prevent infection.
  • Followed care plan and directions to administer medications.

Assistant Manager

The HIVE
Emmaus , Pa
10.2023 - 01.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Direct Care Worker

Your Angels Home Care
Catasauqua, PA
01.2019 - 09.2023
  • Assisted clients with daily activities, including meal preparation and medication administration.
  • Provided personal care to clients, such as bathing, grooming and toileting.
  • Coordinated transportation for medical appointments and other errands.
  • Monitored client progress and reported changes in behavior or physical condition to supervisor.
  • Maintained accurate records of all services provided to clients.
  • Facilitated communication between clients, family members and medical staff.
  • Adapted strategies depending on individual needs while adhering to established protocols.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Laundered clothing and bedding to prevent infection.
  • Followed care plan and directions to administer medications.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Maintained clean and well-organized environment for client happiness and safety.

Home Health Aide

St. Joseph Home Health Care
Bethlehem, PA
09.2017 - 12.2018
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Prepared meals and snacks according to prescribed diets.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Assisted in ambulation and exercise routines for clients.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Administered medications as instructed by physician or nurse practitioner.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Assisted clients with bathing, dressing and incontinence care.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped client with medication self-administration.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

Personal Care Assistant and Medication Tech

Westminister Village
Allentown, PA
07.2007 - 05.2016
  • Oversees daily operations necessary to maintain patient's everyday living.
  • Trains employees on all policies and procedures.
  • Review daily reports to ensure staff members' entry of customer data for accuracy.
  • Adhere to Health Insurance Portability and Accountability Act (HIPAA) privacy policies and procedures. Maintain confidentiality of all information pertaining to clients, families and employees
  • Maintain positive working relationships with clients, client families, community providers.
  • Excellent customer service, listening skills, oral and written communication skills; able to effectively communicate with the client and PCA Provider Agency.
  • Provides staff with administrative guidance to ensure customer's satisfaction is top priority.
  • Demonstrates high standards of excellent interpersonal relationship skills. Interacts effectively with staff and customers to create a welcoming environment.

Direct Care

Hunterdon Developmental Center
Clinton , NJ
10.2001 - 08.2007
  • Supervise and assist as needed residents during meal preparation, housekeeping responsibilities, personal hygiene, grooming and other activities as needed
  • Maintain clinical records as designated by policies and procedures such as, but not limited to; documentation of assigned training classes, physical observation, significant observation notes, and any behavioral management programs.
  • Provide input to individual program planning for assigned residents. Train/Instruct residents in areas in individual program plan under the training system, including supervision of residents in workshop and recreational activities.
  • Be responsible during evening hours to contact appropriate administrative staff in case of and emergency.
  • Demonstrates high standards of professionalism and integrity.

Skills

  • Client safety and first aid
  • Client documentation
  • Compassionate client care
  • State regulations knowledge
  • First aid and safety
  • Behavior redirection
  • Care plan assessment
  • Meal Preparation
  • Medication Administration
  • Mobility Assistance
  • Patient Care
  • CPR Certified
  • Diabetes Certification

Timeline

Assistant Manager

The HIVE
10.2023 - 01.2024

Direct Care Worker

Your Angels Home Care
01.2019 - 09.2023

Home Health Aide

St. Joseph Home Health Care
09.2017 - 12.2018

Personal Care Assistant and Medication Tech

Westminister Village
07.2007 - 05.2016

Direct Care Worker

Home Helpers
01.2007 - Current

Direct Care

Hunterdon Developmental Center
10.2001 - 08.2007

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Jazzmarie Lugo