Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Languages
Timeline
Generic

Jazzmeen Brundrett

Nocona,CA

Summary

Resourceful Emergency Room Unit Secretary with a proven track record of high productivity and efficient task completion. Proficient in medical terminology, patient record management, and triage prioritization, ensuring smooth operations in fast-paced emergency room environments. Organized and motivated individual eager to apply time management and organizational skills in diverse settings, seeking entry-level opportunities for professional growth. Motivated student ready to translate classroom knowledge into real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, poised to bring fresh perspectives and a strong work ethic to any team.

Overview

11
11
years of professional experience

Work History

Guest Service Representative

Synergy Global Housing
03.2025 - Current
  • Provides overall day-to-day customer service and coordinates with other departments to efficiently accommodate guests’ requests
  • Completes high-quality work according to job specifications while simultaneously producing the required amount of work within established timetables while working on multiple assignments at any one given time
  • Establishes and maintains effective relationships with vendors, managers and internal staff and serves as a liaison between Residential Services and company operations team
  • Prepares and leads daily Morning Operations meetings
  • Receives and processes service requests from field inspectors ensuring deficiencies are handled to company service standards
  • Schedules vendor and property services (furniture, housewares, carpet care) and communicates with properties ensuring authorization is granted for all vendors and employees to access apartments when needed. Follows-up with appropriate vendors to ensure services are complete.
  • Other administrative duties as assigned
  • May assist in the training of new hires
  • Works on multiple assignments at any one given time
  • Code 1 Knowledge
  • Netsuite Knowledge

ER Unit Secretary

Palomar Health
07.2023 - 09.2024
  • Provided administrative support to the nursing staff in a busy ER unit.
  • Maintained patient records and updated medical charts as needed.
  • Greeted patients, visitors, and physicians upon arrival to the ER unit.
  • Answered phones, responded to inquiries, and directed calls appropriately.
  • Verified patient insurance coverage prior to admission or treatment in the ER unit.
  • Processed paperwork related to admissions and discharges of patients from the ER unit.
  • Prepared documents for physician signatures according to hospital protocols.
  • Ordered supplies for the ER unit when necessary.
  • Filed patient information into appropriate databases in an accurate manner.
  • Monitored vital signs of patients under observation in the ER unit.
  • Performed clerical duties such as typing, filing, copying, faxing.
  • Facilitated communication between nurses and doctors within the ER unit.
  • Managed incoming requests for medical records from other departments or outside agencies.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Arranged hospital admissions for patients as required.
  • Communicated with patients with compassion while keeping medical information private.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.

Patient Service Representative

Palomar Health Medical Group
03.2022 - 07.2023
  • Assists with patient registration on-site.
  • Maintains a high-level of customer service with patients and their family members, staff, and providers
  • Answers heavy volume of calls internally and incoming calls from referring providers; resolves call queries promptly
  • Ensures patient completes required forms, obtains necessary signatures, and accurately enters patient information for registration
  • Ensures all insurance, personal and health information is verified
  • Scans insurance card and ID into patient’s file
  • Responsible for outbound calling regarding missed appointments, to follow-up with tasked messages, outreach, Medicare wellness visit scheduling, TransactRx authorizations and Arch-to-Arch
  • Graybill and SCMG referrals
  • Ensures smooth patient flow by monitoring daily scheduling, scanning lobby for waiting patients, and following-up with Back Office staff as needed
  • Collects patient insurance co-payments, co-insurance, deductibles, and prior balances as well as explains payment policy/billing procedures and patient financial responsibility
  • Prepares and files patient forms while protecting patient personal health information according to HIPAA requirements
  • Balances daily monies and receipts, ensures accuracy of batch summaries, and creates deposits

Professional educator

Scripps Exploring Academy
07.2018 - 03.2020
  • Teaching children from ages6 weeks to5 years old
  • Creating a well maintained schedule for students
  • Potty training, Meal prepping
  • Office help: answering phones, scheduling tours, processing tuition

Palomar Health
10.2017 - 02.2018
  • Care take for elderly patients, run errands for patients, doing all asl’s with patients, medication reminders

Customer service representative

Uhaul
11.2016 - 01.2018
  • Answer and manage multi-line phone systems, contract management
  • Cashier, cleaning, billing management, open and closing the store

Front desk receptionist, collection call representative

ARS National Services
09.2017 - 11.2017
  • Collect money to pay off debts, answering a multi-line phone and directing phone calls to the correct person

Keep Sake Companion
05.2016 - 11.2016
  • Sole care giver for patients with Alzheimer’s and mild dementia, bathing, food prep, errands, light housekeeping, companionship, and transportation

Caregiver

Sunshine Care
03.2015 - 06.2016
  • Caregiver in Alzheimer’s unit, companionship, bathing, activities, light housekeeping, laundry, kitchen cook, medication reminders

Cashier, Sales floor associate

Target
11.2014 - 07.2015
  • Cleaning, customer service

Education

GED -

Poway adult school
01.2018

Associate of Applied Science - Alcohol And Other Drug Studies

Palomar College
San Marcos, CA

Skills

  • Proficient in Microsoft Excel, Word, and Access
  • Efficiently managing multiple tasks under pressure
  • Understanding of HIPAA compliance requirements
  • Proficient in medical terminology
  • Accurate data entry
  • Emergency room procedures
  • Patient confidentiality
  • Insurance verification
  • Patient registration
  • Continuous improvement
  • Teamwork

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Education and Training

true

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Guest Service Representative

Synergy Global Housing
03.2025 - Current

ER Unit Secretary

Palomar Health
07.2023 - 09.2024

Patient Service Representative

Palomar Health Medical Group
03.2022 - 07.2023

Professional educator

Scripps Exploring Academy
07.2018 - 03.2020

Palomar Health
10.2017 - 02.2018

Front desk receptionist, collection call representative

ARS National Services
09.2017 - 11.2017

Customer service representative

Uhaul
11.2016 - 01.2018

Keep Sake Companion
05.2016 - 11.2016

Caregiver

Sunshine Care
03.2015 - 06.2016

Cashier, Sales floor associate

Target
11.2014 - 07.2015

GED -

Poway adult school

Associate of Applied Science - Alcohol And Other Drug Studies

Palomar College

Similar Profiles

CREATE PROFILE