Jazzmen Delvalle
Elizabeth City,NC
Summary
Jazzmen Delvalle brings over 18 years of diverse human resources experience, with a comprehensive background in administrative and managerial roles within the U.S. Coast Guard. Highly skilled in project management, data analysis, and quality management, Jazzmen has demonstrated proficiency in optimizing productivity and enhancing service quality across various operational levels. With a proven track record in leading and developing teams, she is known for her ethical and reliable managerial capabilities, complemented by strong problem-solving skills and a commitment to organizational efficiency.
Key Achievements:
Leadership and Management: Managed teams of up to 15 members, significantly improving workflow processes and compliance rates through strategic planning and effective training.
Project and Quality Management: Spearheaded the implementation of new systems and processes, enhancing inventory control and operational efficiency, and reducing costs.
Training and Development: Developed and implemented comprehensive training programs, improving staff effectiveness and operational compliance, and boosting team productivity by 25%.
Data and Systems Analysis: Expertise in managing complex data systems and providing technical assistance for system enhancements, including regulatory compliance and process improvements.
Technical Skills:
Proficient in Microsoft Office Suite, Google Workspace, Oracle/Direct Access, and various data management systems.
Experienced in system analysis, record auditing, and project management tools and techniques.
Education:
Master of Business Administration with a Concentration in Healthcare Management, St. Leo University
Bachelor of Science in Business Administration, University of Phoenix
Jazzmen Delvalle is an encouraging manager and analytical problem solver, ready to bring her well-rounded skill set and natural leadership abilities to a dynamic new role. Experienced with developing comprehensive training materials and programs that enhance workforce skills. Utilizes innovative instructional techniques to engage learners and achieve training objectives. Track record of effective communication and collaboration with cross-functional teams.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
Training Technician/ Data Analyst
United States Coast Guard
Norfolk, VA
01.2024 - 10.2025
- Review and assessed new systems, proposed changes, policies, and regulatory guidance for their impact on data management
- Deliver technical assistance and advice tracking course information and enrollment data
- Used Microsoft Power Point and Learning Management systems to design training for incoming employees and increase company retention and productivity rates 15%.
Servicing Personnel Office Manager
United States Coast Guard
Elizabeth City, NC
06.2020 - 09.2023
- Directed and managed a team of 15 employees; optimized workflow processes and implemented automation tools that decreased manual work by 50% and saved the organization 10 hours per week
- Monitored the successful completion of 15,000 audits, ensured compliance with agency regulations and policies and achieved a 90% compliance rate; conducted training sessions for personnel to improve audit accuracy and compliance
- Orchestrated payment processing and personnel transfer of 3,000 employees while ensuring compliance with company policies and procedures; refined payroll processing time by 20%, saving over 40 hours per month
- Reviewed semi-annual performance evaluations of a team of 15 employees; recognized and addressed areas for improvement, resulting in a 25% increase in overall team productivity
- Championed diversity initiatives with the leadership diversity advisory council; resolved employee grievances and facilitated 15 diversity training sessions; improved employee climate assessment by 40%
- Monitored, conducted audits, updated, and retrieved information from employee electronic records of 200+ employees
- Coordinated and facilitated 25 blood drives for The American Redcross and The Blood Connection, leading to a 40% increase in military blood donations and potentially saving 100+ lives
- Managed the budget for the Coast Guard Mutual Assistance Grant program for Coast Base Elizabeth City, including reviewing application, data entry, and generating reports for leadership
- Assisted with COVID vaccination and updated and tracking medical documentation as a volunteer at CG Base Elizabeth City Clinic
- Conducted employee evaluation and recommendation for advancement
- Audited and authorized the transfer of personnel to various positions
- Ensured personnel met qualification for various positions prior to employment or transfer
- Applied knowledge from Human Resource policies and procedure to ensure the compensation for employment, retirement, position lateral transfers, and travel for training
- Provided analytics for fiscal year travel, retirement compensation, rehiring of personnel, and compensation from Human Resource systems
Education and Training Quota Manager
United States Coast Guard
Norfolk, VA
08.2018 - 06.2020
- Budgeted government funds for Service-wide military and civilian training; ensured compliance with regulations and reduced audit issues
- Served as principal advisor to senior leadership by providing statistical graphs and briefings related to the distribution funding for training, education, and grant programs
- Supervised a staff of 6 employees, monitored and audited personnel training records, generated reports from various databases
- Drafted updated regulations and worked closely with senior-level management from diverse organizations to achieve goals
- Developed and performed a performance improvement plan that identified and addressed areas of poor performance of underperforming employees; boosted team productivity by and condensed absenteeism
- Administered quarterly data analysis, program evaluations, and policy updates
- Modernized methods for debt collections developing innovative procedures and publications, consolidating $500,000 in disposable funding for government funded tuition assistance and credentialing programs
- Implemented policy and piloted training for debt collections and redistribution of government funds; reviewed and consolidated reports
- Administered government grants and loans, streamlining processes, increasing participation, updating policy, and managing $14 million government accounts in education and training
- Managed customer service request line and email department
- Executed formal classroom instruction teaching the electronic record maintenance, database analysis, grant distribution, and tuition assistance
- Managed career and academic counseling to United States Coast Guard personnel providing policy standards, assisting in the educational navigation, and organizing promotion opportunities
- Collaborated with upper-level management in the creation of a new Coast Guard education benefits unit, introducing and incorporating new standard operating policies based on previous program trends
- Spearheaded, consolidated, and redistributed surplus funding to qualified applicants saving approximately $3 million dollars in government funding annually
- Coordinated training schedules, credentialing program and managed Coast Guard member's training portfolios
- Verified college transcripts, entered professional credentialing and certification completion data in multiple databases
- Managed training for incoming personnel
- Conducted audits and updates of training materials to ensure accuracy and relevance
- Developed training videos for human resources programs to enhance learning and engagement
- Facilitated training sessions for newly onboarded personnel to support their integration and development
- Served as the primary point of contact for all aspects of contracting transactions, managing the procurement process form initiation to recommendation
- Review requisitions and determine the appropriate procurement methods based on requirements, market conditions, and technical data
- Develop comprehensive procurement plans by analyzing previous procurement history, current market conditions, and technical specifications or data packages
- Conduct detailed analysis of received bids, evaluating technical and cost factors, and draft final contracts in accordance with procurement policies
- Negotiate contract modifications and perform thorough price and cost analyses to ensure fair and reasonable pricing
Training Scheduler
United States Coast Guard
Norfolk, VA
09.2015 - 08.2018
- Managed C-School portfolio of 2,000 quotas annually
- Managed training tools and guides for establishing training class size and training budget
- Monitored and updated HR data and training quota management data systems in the management of quotas
- Facilitated employee recognition, enhanced unit effectiveness and productivity by implementing emotional intelligence group activities
- Morale committee member who advised upper-level leadership about activities, function, and training to increase team cohesion and productivity
- Liaison to external agencies to facilitate Department of Defense related quota execution
- Applied knowledge of relevant JTR/FTR and cutter training qualification policies
- Managed incoming customer service requests and inquiries
- Provided recommendations on procurement strategies and methods, aligning with operational needs and budget constraints
- Conducted market research and analysis to identify potential suppliers and assess the feasibility of procurement options
- Reviewed and assess contracting actions to ensure proper specifications and purchase descriptions are included in solicitation documents, ensuring accuracy and compliance with regulations
- Assisted in the development of procurement plans and strategies, leveraging historical data and market research to optimize procurement processes
- Assisted in preparing solicitation documents and conducting detailed analyses of received bids
Training Administrative Support
United States Coast Guard
Yorktown, VA
08.2012 - 09.2015
- Promoted training program for subordinates in group facilitation and conflict resolution; escalated team efficiency by 30% and curtailed interpersonal issues by 50%
- Directed staff auditing class size, student training data, transfers and incoming trainees
- Advised upper-level leadership of class graduation trends, dependent compensation for transfers, and job expectation interviews
- Contributed to the training program for incoming students by facilitating 'A' training sessions
Workforce Management Staff
United States Coast Guard
Elizabeth City, VA
06.2009 - 08.2012
- Developed and delivered training sessions to the HR team on how to use the PeopleSoft program, improving efficiency by 35% and reducing errors by 40%
- Tutored in the areas of training, conduct, leadership, professional development, assignments, and disciplinary records
- Directed a team of 5 on the design and implementation of a new military compensation program that expanded retention rate by 20% and saved the government $2M annually
- Refined and guided comprehensive onboarding and training program for 20 new hires; increased new employee productivity by 25% and shortened ramp-up time by 30%
- Managed incoming customer service calls
Administration and Personnel Support
United States Coast Guard
Baltimore, MD
08.2007 - 06.2009
- Optimized document retrieval process by automating file classification and storage; decreased retrieval times by 80% and upgraded employee productivity by 30%
- Conducted logistic transfers of employee compensation, dependent benefits, and service bonuses using Peoplesoft and Excel; processed 1000 transactions with 100% accuracy within tight deadlines
- Standardized overseas screening activities for a team of 15 active-duty members across 4 time zones; evaluated 25 candidates and selected 15 who met service criteria, resulting in 15 successful transfers
- Delivered comprehensive training for 30 employees on disciplinary database entries and documentation management; minimized the number of errors by 40% and improved compliance rates by 30%
Education
MBA - Healthcare Management
St. Leo University
St. Leo, FL 02.2014 - 03.2017
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZ 09.2007 - 05.2013
Skills
HRIS Systems
undefinedTimeline
Training Technician/ Data Analyst
United States Coast Guard
01.2024 - 10.2025
Servicing Personnel Office Manager
United States Coast Guard
06.2020 - 09.2023
Education and Training Quota Manager
United States Coast Guard
08.2018 - 06.2020
Training Scheduler
United States Coast Guard
09.2015 - 08.2018
MBA - Healthcare Management
St. Leo University
02.2014 - 03.2017
Training Administrative Support
United States Coast Guard
08.2012 - 09.2015
Workforce Management Staff
United States Coast Guard
06.2009 - 08.2012
Bachelor of Science - Business Management
University of Phoenix
09.2007 - 05.2013
Administration and Personnel Support
United States Coast Guard
08.2007 - 06.2009
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