Jazzmen Smith
Holloman AFB
Summary
Experienced customer care professional with a proven track record of delivering exceptional service and efficiently resolving issues. Strong communication skills, problem-solving abilities, and a talent for building lasting relationships with customers to drive overall satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Appointment Clerk
MindLeaf Technologies Inc.
Holloman Air Force Base, NM
02.2024 - 08.2024
- Maintained patient confidentiality by adhering to HIPAA regulations while handling sensitive personal information.
- Coordinated diagnostic testing appointments for patients, streamlining their overall healthcare experience.
- Contributed to a positive clinic atmosphere by providing exceptional customer service to both patients and colleagues.
- Managed high call volumes with professionalism, accurately directing calls to appropriate departments when required.
PATIENT REGISTRATION INTERVIEWER
Gerald Champion Regional Medical Center
Alamogordo, NN
02.2023 - 02.2024
- Resolved customer issues promptly and courteously, ensuring customer satisfaction and loyalty
- Provided personalized assistance and recommendations to meet specific customer needs and preferences
- Tracked customer feedback and communicated trends to management for service improvement
- Managed high call volumes effectively while maintaining a positive attitude and upholding company values
PERSONAL SHOPPER
Walmart
Alamogordo, NM
01.2022 - 02.2023
- Excellent time management skills in navigating stores efficiently and meeting tight deadlines
- Exceptional communication skills in understanding and fulfilling clients' unique shopping preferences
CUSTOMER SERVICE
T.L.C. Associates
Alamogordo, NM
01.2019 - 12.2021
- Managed high volume phone and email inquiries
- Resolved customer issues promptly and professionally
- Provided product recommendations and support
- Collaborated with teams to improve customer experience and retention
SALES ASSOCIATE
Melrose
Alamogordo, NM
01.2017 - 12.2018
- Collaborated with team to exceed sales goals and provide exceptional customer service
- Utilized product knowledge to engage and assist customers in purchasing decisions
- Managed inventory and restocked merchandise to ensure a clean and organized store environment
- Consistently met and exceeded monthly sales targets through effective communication and persuasion
Education
High School -
South Cobb High School
Austell, GA05.2017
Skills
- Service Excellence
- Appointment Scheduling
- Efficient Data Management
- Thorough Review Skills
- Strong Multitasking Ability
- Clear Verbal Communication
- Problem solving
- Time management
- Conflict resolution
Certification
Heartsaver CPR AED
Timeline
Medical Appointment Clerk
MindLeaf Technologies Inc.
02.2024 - 08.2024
PATIENT REGISTRATION INTERVIEWER
Gerald Champion Regional Medical Center
02.2023 - 02.2024
PERSONAL SHOPPER
Walmart
01.2022 - 02.2023
CUSTOMER SERVICE
T.L.C. Associates
01.2019 - 12.2021
SALES ASSOCIATE
Melrose
01.2017 - 12.2018
High School -
South Cobb High School