Jazzmen Brown
Finance & Customer Service Professional
Detroit,Michigan
Summary
Top-notch Underwriter with solid experience in financial and customer service. Proficient in determining level of risk for lenders using strong mathematical, analytical and statistical skills. Proven tract record with strong decision-making skills to manage multiple tasks. Extensive experience in customer service, data entry, and client satisfaction. Conscientious and committed to standards, underwriting guidelines and authority levels.
Overview
14
14
years of professional experience
Work History
Underwriter
United Wholesale Mortgage
10.2023 - Current
- Collects, reviews and examines financial history and records to perform accurate risk assessment reports for Conventional, FHA, and VA loans.
- Exhibits dedication through exceptional communication with brokers, loan processors, loan originators, and management throughout all phases of underwriting process.
- Negotiated favorable terms with mortgage brokers, resulting in improved coverage options at lower costs for clients.
School Administrative Assistant
Martin Luther King Education Center
06.2022 - 06.2023
- Maintained positive school environment with excellent customer service skills when interacting with students, parents, and staff.
- Improved document organization with thorough data entry, file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Increased parent-teacher communication through timely and well-written newsletters, notices, and announcements.
- Improved operational efficiency with accurate record-keeping of student attendance, grades, and other relevant information.
- Streamlined registration process for new students by developing organized procedures that simplified paperwork collection and data entry tasks.
Executive Fraud Analyst
Rocket Mortgage
08.2019 - 01.2022
- Conducted and reviewed fraud investigations through extensive understanding compliance, regulations, policies and procedures including FinCen, AML, OFAC, DataVerify, and LexisNexis systems
- Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices
- Analyzed accounts, documents, and transactions to mitigate fraud and recover funds
- Identified trends in loans that were escalated during post-closing audit
Resolution Analyst
Rocket Mortgage
12.2016 - 08.2019
- Corrected issues with escalated closed loan files to ensure regulatory compliance
- Communicated with clients, closing agents, and internal contacts to provide resolutions on loan level issues with compliance and investor guidelines
- Prioritized data through the internal document warehouse systems for timely transfer of loan servicing
Auditor
Rocket Mortgage
06.2015 - 12.2016
- Reviewed closed loan files for accuracy with investor guidelines and compliance
- Maintained and exceeded hourly and daily audit production goals in Conventional, VA and FHA loans
- Effectively prioritized within internal electronic document warehouse systems to ensure timely transfer of loan servicing
Account Representative
PepsiCo
11.2013 - 03.2015
- Assisted Account Executives with brand development by executing various tasks and projects upon request
- Maintained daily sales reports, production reports, and inventory count.
- Identified cost-saving opportunities with negotiations between clients, logistics, and equipment manufacturers
Operations Manager
Michigan State University
01.2010 - 05.2013
- Managed team members in many aspects of human resources including: scheduling, conflict resolution, customer service, food quality inspection and interdepartmental communication
- Curated training programs for student supervisors, cashiers, and receptionists in areas of data entry, filing, accounting, and customer service
- Tracked office expenses and provided reports on procurement
Education
Bachelor of Arts - Communications
Michigan State University
East Lansing, MI 05.2001 -
Skills
Risk Mitigation
Timeline
Underwriter
United Wholesale Mortgage
10.2023 - Current
School Administrative Assistant
Martin Luther King Education Center
06.2022 - 06.2023
Executive Fraud Analyst
Rocket Mortgage
08.2019 - 01.2022
Resolution Analyst
Rocket Mortgage
12.2016 - 08.2019
Auditor
Rocket Mortgage
06.2015 - 12.2016
Account Representative
PepsiCo
11.2013 - 03.2015
Operations Manager
Michigan State University
01.2010 - 05.2013
Bachelor of Arts - Communications
Michigan State University
05.2001 -