Highly organized and dependable candidate with a strong ability to manage multiple priorities while maintaining a positive attitude. Shows a track record of success in taking on extra responsibilities to ensure the accomplishment of team goals.
Overview
9
9
years of professional experience
Work History
Gate Agent Supervisor
Frontier Airlines
07.2023 - 03.2024
Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
Assisted families traveling together by arranging preferred seating options that catered to their needs whenever possible.
Collaborated with team members to maintain a clean and organized gate area for passenger comfort.
Managed passenger check-in by verifying customers' travel documentation.
Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
Customer Care Associate
Love Honey
10.2020 - 03.2023
Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
Contributed to positive company reviews by delivering exceptional support experiences to clients.
Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
Receptiionist
Scrudder Bass et Al.
01.2018 - 06.2018
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Retail Sales Associate
Zara
02.2015 - 12.2017
Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Associate of Arts - Business Administration And Management
Atlanta Metropolitan State College
Atlanta, GA
Skills
Airline Reservation Systems
Flight Scheduling Knowledge
Passenger Assistance
Airport safety regulations
Sales and Upselling
Customer Retention Strategies
Dates
07/01/12, 07/01/14, 06/08/22, 08/23/22
Timeline
Gate Agent Supervisor
Frontier Airlines
07.2023 - 03.2024
Customer Care Associate
Love Honey
10.2020 - 03.2023
Receptiionist
Scrudder Bass et Al.
01.2018 - 06.2018
Retail Sales Associate
Zara
02.2015 - 12.2017
Associate of Arts - Business Administration And Management
Atlanta Metropolitan State College
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