Jazzmin Alexander
Atlanta,CA
Summary
Highly organized and dependable candidate with a strong ability to manage multiple priorities while maintaining a positive attitude. Shows a track record of success in taking on extra responsibilities to ensure the accomplishment of team goals.
Overview
9
9
years of professional experience
Work History
Gate Agent Supervisor
Frontier Airlines
2023.07 - 2024.03
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Assisted families traveling together by arranging preferred seating options that catered to their needs whenever possible.
- Collaborated with team members to maintain a clean and organized gate area for passenger comfort.
- Managed passenger check-in by verifying customers' travel documentation.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
Customer Care Associate
Love Honey
2020.10 - 2023.03
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
Receptiionist
Scrudder Bass et Al.
2018.01 - 2018.06
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Retail Sales Associate
Zara
2015.02 - 2017.12
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Associate of Arts - Business Administration And Management
Atlanta Metropolitan State College
Atlanta, GASkills
- Airline Reservation Systems
- Flight Scheduling Knowledge
- Passenger Assistance
- Airport safety regulations
- Sales and Upselling
- Customer Retention Strategies
Dates
07/01/12, 07/01/14, 06/08/22, 08/23/22
Timeline
Gate Agent Supervisor
Frontier Airlines
2023.07 - 2024.03
Customer Care Associate
Love Honey
2020.10 - 2023.03
Receptiionist
Scrudder Bass et Al.
2018.01 - 2018.06
Retail Sales Associate
Zara
2015.02 - 2017.12
Associate of Arts - Business Administration And Management
Atlanta Metropolitan State College