Summary
Overview
Work History
Education
Skills
Dates
Timeline
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Jazzmin Alexander

Atlanta,CA

Summary

Highly organized and dependable candidate with a strong ability to manage multiple priorities while maintaining a positive attitude. Shows a track record of success in taking on extra responsibilities to ensure the accomplishment of team goals.

Overview

9
9
years of professional experience

Work History

Gate Agent Supervisor

Frontier Airlines
07.2023 - 03.2024
  • Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
  • Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Assisted families traveling together by arranging preferred seating options that catered to their needs whenever possible.
  • Collaborated with team members to maintain a clean and organized gate area for passenger comfort.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Managed passenger boarding, ensuring accurate ticket verification and seat assignments.

Customer Care Associate

Love Honey
10.2020 - 03.2023
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
  • Contributed to positive company reviews by delivering exceptional support experiences to clients.
  • Handled escalated customer concerns, achieving high levels of resolution and satisfaction.

Receptiionist

Scrudder Bass et Al.
01.2018 - 06.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Retail Sales Associate

Zara
02.2015 - 12.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

Associate of Arts - Business Administration And Management

Atlanta Metropolitan State College
Atlanta, GA

Skills

  • Airline Reservation Systems
  • Flight Scheduling Knowledge
  • Passenger Assistance
  • Airport safety regulations
  • Sales and Upselling
  • Customer Retention Strategies

Dates

07/01/12, 07/01/14, 06/08/22, 08/23/22

Timeline

Gate Agent Supervisor

Frontier Airlines
07.2023 - 03.2024

Customer Care Associate

Love Honey
10.2020 - 03.2023

Receptiionist

Scrudder Bass et Al.
01.2018 - 06.2018

Retail Sales Associate

Zara
02.2015 - 12.2017

Associate of Arts - Business Administration And Management

Atlanta Metropolitan State College
Jazzmin Alexander