Jazzmin Bhuiyan

As an employee for Mavericks Dancehall, I have been trained and well versed in many areas. In the role of Security Personnel, these include:

Friendly Customer Contact

Safety Risk Analysis

ID verification

Situation Assessment

Conflict Resolution

Emergency and Crisis Response

Reporting and Documentation

In the role of Door Personnel, tasks include:

Engaging Customer in a Welcoming Manner

Direct Customer Service Support

Payment Processing

Reservations and Cancellations

Sales/Upselling

In an effort to expand my responsibilities, I've also been tasked with:

Light Maintenance

Light Housekeeping

Small Project Management

As an entertainment specialist for a gaming company, I was responsible for:

Engaging Customers in a Friendly Manner

Customer Retention

Social Media Presence

Payment Processing

Sales/Upselling

Private Party Coordination

Reservations and Cancellations

Maintaining Equipment

While initially hired solely for the child care department, I quickly cross-trained as a CSR at the Front end. My duties included:

Welcoming all Guests

Answering and Directing Calls

Customer Support

Check In/Out Procedures

Customer Concerns and Conflict Resolution

Payment Processing

Sales/Upselling

Light Housekeeping

As a Childcare Representative, my responsibilities included: Engage Clients and Dependents in a Warm, Welcoming Manner

Account Setup/Amendments

Check In/Out Procedures

Safety and Hygiene of Client's Dependents

Maintain Equipment and Cleanliness of Childcare Areas Reporting and Documentation Detailing Dependents Day, Behavior, Etc.

As a Front Desk Associate, duties included:

Welcoming all Guests

Answering and Directing Calls

Customer Support

Check In/Out Procedures

Customer Concerns and Conflict Resolution

Payment Processing

Sales/Upselling

Light Housekeeping

Food Handling

Chemical Handling

As a Childcare Representative, my responsibilities included:

Engage Clients and Dependents in a Warm, Welcoming Manner

Account Setup/Amendments

Check In/Out Procedures

Safety and Hygiene of Client's Dependents

Maintain Equipment and Cleanliness of Childcare Areas Reporting and Documentation Detailing Dependents Day, Behavior, Etc.

Lesson Plans and Program Management