JAZZMIN CARTER
Fort Lauderdale,FL
Summary
School Secretary
Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
pediatric associates
Fort Lauderdale, FL
03.2021 - 07.2024
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
- Answered phones promptly and directed calls appropriately.
- Verified insurance coverage for appointments and collected co-payments as required.
School Secretary
Embassy Acamy
Fort Lauderdale, FL
06.2017 - 02.2020
- Responsible for preparing agendas for meetings related to school events or activities
- Maintained updated student records in accordance with district policies and procedures
- Assisted with collection of tuition payments and maintained accurate records of all transactions
- Updated website content regularly with new announcements or upcoming events
- Provided administrative support to the principal and other staff members with a high degree of discretion and confidentiality
- Created purchase orders for items requested by faculty members within their respective departments
- Greeted visitors, answered phone calls, responded to inquiries in person or via email and phone
- Provided assistance with scheduling parent-teacher conferences upon request
- Coordinated communication between teachers, parents, students, outside vendors regarding school activities.
Customer Service Representative
Publix
University, Florida
03.2015 - 01.2016
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Met daily customer service quotas with a focus on quality
- Assisted with training and mentoring new team members
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Addressed customers courteously using suitable methods and problem-solving skills
- Provided account information to customers and explained bill service policies and customer rights
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Handled customer complaints and inquiries in a courteous and efficient manner
- Logged details of customer service calls in computer system following correct protocols
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Followed up with customers regarding product functionality and overall satisfaction.
Education
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FL06-2024
High School Diploma -
Piper High School
Sunrise, Florida06.2020
Skills
- Reading Comprehension
- File Maintenance
- Customer Support Needs Assessment
- PowerPoint Presentations
- Personal Computer and Keyboarding
- Active Listening
- Multitasking and Time Management
- Staff Orientation and Training
- Customer Relations and Communications
Contact - Summary
Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment.
Personal Information
Date of Birth: 01/07/2002
Timeline
Medical Receptionist
pediatric associates
03.2021 - 07.2024
School Secretary
Embassy Acamy
06.2017 - 02.2020
Customer Service Representative
Publix
03.2015 - 01.2016
Associate of Arts - Business Administration
Broward College
High School Diploma -
Piper High School