JAZZMIN COPE
Murrieta,CA
Summary
Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Experienced Restaurant Manager successful at overseeing high-volume and versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management. Highly organized office administrator providing inventory management services. Proficient in maintaining inventory accuracy through recordkeeping and daily counts. Adept in training employees to perform stock organizational duties. Hardworking and reliable admin with strong ability in administrative duties.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor/Wine Director/Server Lead/Event Assistant
The Barrel Room & Urge Taphouse and Kitchen
San Diego, CA
10.2017 - 04.2024
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Reviewed completed work to verify consistency, quality and conformance.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Updated computer systems with new pricing and daily food specials.
- Created detailed reports on weekly and monthly revenues and expenses.
- Performed opening and closing procedures each day.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Created ultimate wine experience by advising guests on wine choices and serving with accuracy and flair.
- Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
- Directed day-to-day operations of bar and wine programs, minimizing cost wherever possible without compromising quality.
- Composed wine lists to achieve maximum guest satisfaction, profit and prestige.
- Created weekly inventory reports and tracked sales trends to determine which wines were most popular.
- Maintained relationships with local distributors and suppliers to acquire exclusive offerings for guests.
- Consulted with chefs on menu items that could be paired with specific wines from the cellar.
- Managed restocking process for all bottles in the cellar, ensuring adequate supply levels at all times.
- Provided customer service assistance before, during, and after events.
- Assisted in the planning and execution of events, including scheduling vendors and venues.
- Developed marketing strategies to increase awareness about upcoming events and promotions.
- Assisted in the development of promotional materials for events including flyers, posters, and digital content.
- Oversaw setup, breakdown operations at each location prior to, after the conclusion of an event.
- Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
Office Administrator
kVpower, LLC
Adelanto, CA
02.2023 - 06.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed and organized inventory for Union and Non-Union tooling.
- Managed and organized tooling, safety equipment and material for multiple jobs in different states.
- Maintained record of daily safety meetings.
- Administrative duties including managing field documents for turn over to customer including QA/QC checklists and submitting 811 dig tickets.
- Tracked equipment and coordinated with fleet department.
- Created proper excel sheets for inventory purposes.
- Responded effectively to sensitive inquiries or complaints.
- assisted with billing and cost tracking.
- Assisted VP and PM with project needs for storm work.
- Worked with outlook calendars and assisted superintendent with schedules and appointments.
- Managed and organized physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Restaurant Supervisor
Robert Renzoni Vineyards
Temecula, CA
01.2022 - Current
- Proficient with Microsoft office and Excel.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Oversaw financial management and budget management.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food and beverages to patrons and immediately remedied issues with orders.
Secretary
United Realty & Loans
Vista, CA
03.2017 - 08.2019
- Planned travel arrangements for 2 executives and staff
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Handled all media and public relations inquiries
- Maintained the front desk and reception area in a neat and organized fashion
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Created weekly and monthly reports and presentations
- Dealt with clients in the Real Estate environment.
Guest Service Representative/Team Lead
Nothing Bundt Cakes
Temecula, CA
08.2015 - 03.2017
- Processed an average of 200 transactions each day in a timely manner
- Answered customers' questions and addressed problems and complaints in person and via phone
- Decorated and frosted all sizes of cakes
- Took inventory of needed supplies
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
- Educated customers on product and service offerings
- Offered exceptional customer service to differentiate and promote the company brand
- Kept the showroom clean and maintained neat, orderly product displays
- Offered direction and gave constructive feedback to motivate team members
- Processed all sales transactions accurately and in a timely fashion
- Was in charge of opening and closing the store on certain days
- Held a manger code.
Education
Bachelor's - Liberal Studies
California State University of San Marcos
12-2024
High school diploma -
Temecula Valley High School
06.2015
Skills
- Purchasing
- Analytical
- Planning & organizing
- Training & development
- Computer skills
- Organizational skills
- Critical thinking
- Flexible schedule
- Team management
- Processes and procedures
- Goal-oriented
- Experience in leadership
- Content management expertise
- Microsoft Office
- Excel
- Point of Sale (POS) system operations
- Inventory Distribution
- Inventory Counts
- Schedule development
- Inventory Oversight
- Event Setup and Breakdown
- Guest relations expertise
- Creativity and Innovation
- Food and beverage background
- Event planning knowledge
Certification
- OSHA30 Certification
- CPR Certified
POS Systems knowledgeable in
- Toast
- Aloha
- Open Table
Timeline
Office Administrator
kVpower, LLC
02.2023 - 06.2023
Restaurant Supervisor
Robert Renzoni Vineyards
01.2022 - Current
Supervisor/Wine Director/Server Lead/Event Assistant
The Barrel Room & Urge Taphouse and Kitchen
10.2017 - 04.2024
Secretary
United Realty & Loans
03.2017 - 08.2019
Guest Service Representative/Team Lead
Nothing Bundt Cakes
08.2015 - 03.2017
Bachelor's - Liberal Studies
California State University of San Marcos
High school diploma -
Temecula Valley High School
- OSHA30 Certification
- CPR Certified
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