Jazzmin Dixon
Milwaukee,WI
Summary
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
8
8
years of professional experience
Work History
Homeless Case Manager
Guest House
Milwaukee, WI
11.2023 - Current
- Provides intensive and ongoing monitoring of clients to maintain housing stability
- Maintains a caseload of up to 20 clients who receive subsidized housing assistance through Milwaukee county.
- Department of Housing and Urban Development
- Works alongside Program Manager to ensure all program aspects and services are in alignment with homeless
- Ensure the service plan and service delivery for each client is coordinated, monitored, and designed to support the individual in a manner that achieves the highest possible level of independence
- Provides intensive and ongoing monitoring of clients to maintain housing stability, supports clients especially with respect to mental health and substance abuse issues
- Maintain and update all relevant documentation to ensure compliance with HUD.
- Department of Housing and Urban Development requirements, as well as agency policies and procedures
IRIS Consultant
Molina Healthcare
Milwaujee, WI
01.2023 - Current
- Strengthened connections with participants while guiding them through the Wisconsin IRIS program
- Investigated participants' goals and relationships alongside community connections
- Assist participants in identifying personal outcomes and ensure those outcomes are being met on an ongoing basis, all while staying within the participant's IRIS budget and within the requirements of the IRIS program determined by the Department of Health Services (DHS).
- Research community resources and natural supports that will fit the individual outcomes for each participant and share that information with them as it becomes available.
- Conducted program orientation sessions for new participants
- Maintains a caseload of up to 50 participants.
- Provide orientation to new participants of the IRIS program.
- Inform participants of their rights and responsibilities as a participant in the IRIS program.
- Act as the primary contact for the IRIS program to participants.
- Assist participants to complete necessary paperwork, answer questions and address concerns regarding the IRIS program
- Collaborate on the development, process improvement and ongoing quality management of the services provided.
- Assist participants in identifying their long-term support needs, desired goals, and outcomes.
Parent Educator
Next Door Foundation
Milwaukee, WI
09.2019 - 11.2021
- Utilize knowledge of child development to conduct Educational based home visits
- Conduct weekly (90-minute) home visits with all enrolled families to improve parenting skills and to help them provide learning activities that enhance their child’s growth and development
- Provide families with developmental activities that enhance child’s intellectual and social emotional abilities
- Facilitate positive parent/child interactions
- Ensure the delivery of services is respectful of families’ culture
- Provide transportation for families as needed to program related activities and services
- Assist parents in accessing quality childcare services, health services, and social services
- Act as an advocate for parents and children in the community
- Understanding families social, economic, and cultural background
Paraprofessional/ Special Education
Milwaukee Public Schools
Milwaukee, WI
08.2016 - 09.2019
- Working directly with students to accommodate special academic needs, facilitate assignment completion
- Communicate with teachers, speech therapists, and occupational therapists to evaluate and meet student needs and requirements
- Assist teachers with implementing new educational and enrichment activities
- Assist in educational conferences and workshops
Education
AA - Human Service
Milwaukee Area Technical College
Milwaukee, WI01.2013
Skills
- Professional and interpersonal skills
- Creates and sustains positive working relationships
- Maintain effectiveness in work environment
- Evaluation and problem solving
- Maintain and promote individuals and organization integrity and values
- Performance Tracking
- Family Education
- Client Advocacy
- Case Management
- Community Outreach
- Case Documentation
- Crisis Intervention
- Treatment Planning
- Relationship Building
- Documentation proficiency
- Patient Assessments
- Documentation And Reporting
- Home Visits and Inspections
- Social Work
- Community Resources
Training
- De-Escalation
- Patterns and relationships
- Understanding human Services
- Trafficking, suicide Response
- Mandated Reporting/Child Abuse and neglect
Personal Information
Title: Human Services
References
References available upon request.
Timeline
Homeless Case Manager
Guest House
11.2023 - Current
IRIS Consultant
Molina Healthcare
01.2023 - Current
Parent Educator
Next Door Foundation
09.2019 - 11.2021
Paraprofessional/ Special Education
Milwaukee Public Schools
08.2016 - 09.2019
AA - Human Service
Milwaukee Area Technical College
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