Jazzmin Duncan
Stone Mountain,GA
Summary
Hardworking and detail-oriented professional with a Bachelor’s degree in Veterinary Technology and extensive experience in customer service and management. Seeking a remote position where I can leverage my skills in communication, problem-solving, and leadership to deliver exceptional service and contribute to team success.
Overview
8
8
years of professional experience
Work History
Security Management
T&T Security
09.2023 - 12.2024
- Managed apartment security, conducted patrols, and ensured safety protocols
- Fostered a culture of continuous improvement within the organization by regularly reviewing policies, procedures, and best practices for regional security management.
- Participated in ongoing professional development training sessions to stay current on best practices in campus security management techniques.
- Conducted regular audits on database systems to ensure compliance with industry standards and organizational policies pertaining to information security management protocols.
- Coordinated with other branches to share best practices in security management and maintain consistency across locations.
- Managed risk assessments to evaluate the organization''s exposure to information security threats.
- Actively participated in cross-functional meetings to provide expert guidance on information security matters during project development phases.
Customer Service Representative
Inman Park Animal Hosp
12.2021 - 01.2023
- Handled and responded to customer inquiries with innovative solutions, ensuring exceptional service through active listening and effective communication
- Worked with confidential customer information, treating it sensitively while aiming for issue resolution on the first call
- Calmly de-escalated conflicts and tracked call-related information for auditing and reporting purposes
- Provided feedback on call issues and upsold services when appropriate
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
Resident Assistant
Fort Valley State University
09.2019 - 12.2022
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Responded to room transfers, incident reports, and maintenance requests.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
Games Attendant & Supervisor
Six Flags Over Georgia
10.2016 - 01.2017
- Oversaw game operations, managed cash handling, and ensured a high level of customer satisfaction
- Demonstrated expert knowledge of all game rules and regulations, effectively explaining them to guests as needed.
- Answered guest questions to provide fun game experience.
- Explained and demonstrated games and attractions to assist guests.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Adhered strictly to company policies regarding cash handling procedures, safeguarding company assets from loss or theft.
- Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
- Promoted a fun and engaging atmosphere by interacting with guests in an energetic and enthusiastic manner.
Education
Bachelor’s Degree - Veterinary Technology
Fort Valley State University
Fort Valley, GA12.2022
Skills
- Customer Service & Communication
- Remote Work & Virtual Team Collaboration
- Problem Solving & Critical Thinking
- Time Management & Organization
- Computer Proficiency (Windows OS, Data Entry)
- Sales & Upselling Techniques
- Leadership & Team Building
- Attention to Detail & Adaptability
- Information Security Management
- Safety
- Security Management and Enhancement
- Database Security Management
- Supply Chain Security Management
- Customer Centricity
- Customer Insights
- Customer Sales
- Digital Literacy
- Inclusive Leadership
- Learning Agility
- Results-Oriented
- Sales & Sales Operations
- Strategic Selling
Awards
- Employee of the Week, Six Flags Over Georgia
- Assistant of the Month, Resident Assistant at Fort Valley State University
Languages
French
Limited Working
Spanish
Elementary
Timeline
Security Management
T&T Security
09.2023 - 12.2024
Customer Service Representative
Inman Park Animal Hosp
12.2021 - 01.2023
Resident Assistant
Fort Valley State University
09.2019 - 12.2022
Games Attendant & Supervisor
Six Flags Over Georgia
10.2016 - 01.2017
Bachelor’s Degree - Veterinary Technology
Fort Valley State University
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