Jazzmin Jessen
Corvallis,OR
Summary
Adaptable, compassionate, professional with a quick-learning ability and a talent for de-escalation and conflict resolution. Skilled in rapidly aquiring new knowledge and applying it effectively. Strong interpersonal skills with an aptitude for active listening and addressing concerns. Committed to improving customer care and driving positive outcomes. Experienced in fast-paced environments; thrives under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Walmart
Corvallis, Oregon
11.2024 - Current
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Tracked sales performance metrics to identify trends in market place.
- Attended weekly team meetings to review performance goals and objectives.
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
Bank Teller 1
Citizens Bank
Corvallis, Oregon
08.2024 - 11.2024
- Maintained confidentiality of bank records, transactions and customer information.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Developed strong relationships with customers to ensure repeat business.
- Performed cash handling duties including counting currency, coins and checks.
Cashier/Personal Digital Shopper
Walmart Neighborhood Market
10.2023 - 08.2024
- Provided a positive customer experience with fair and friendly service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Gather groceries from the store, select alternate products when the preferred one is unavailable, check packages for allergen warnings that may affect your client, and prepare orders for pickup by drivers
Server/Hostess
Sharis
08.2023 - 10.2023
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Host/Busser
Spenard Roadhouse
04.2023 - 07.2023
- Greeted guests upon arrival and provided them with menus.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Processed payments from customers using a POS system.
- Took reservations over phone and in person.
- Resolved conflicts between customers when necessary.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Performed light administrative duties such as filing documents and taking messages.
Temporary Ticketing Agent/ Asst. Admin
Anchorage Concert Association
07.2022 - 04.2023
- Answering phones and customer questions, providing courteous customer service
- Responding to emails regarding ticket sales and inquiries
- Making excel spreadsheets to display ticketing data
- Handling donation entries and deposits
- Performed administrative duties such as filing, faxing, photocopying.
- Managed customer accounts by updating contact information and preferences.
- Advised customers on various options available when making changes or cancellations to their itineraries.
- Assisted in resolving customer complaints and inquiries related to ticketing services.
- Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks.
- Resolved discrepancies between reservation systems to ensure accuracy of records.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Took reservations from patrons by phone or online.
- Built and maintained productive relationships with employees.
Server/Hostess
Domo Sushi
03.2022 - 07.2022
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Cashier/Floor Associate
Michaels Crafts
10.2021 - 03.2022
- Provided a positive customer experience with fair and friendly service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Processes return transactions
Server/Barista/Prep Cook/Dishwasher
Kelly’s Cafe and Espresso
07.2021 - 10.2021
- Took Orders, Computed Bills
- Ran Food, Made Change, etc
- Provided Customer Service - communicated and provided customer satisfaction, patron orders, comments, and complaints
- Worked Espresso Machine- made all types of espresso drinks
- Did Dishes
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
Cashier / Line Cook
McDonald’s Restaurant
Gig Harbor
03.2019 - 07.2019
- Took Orders, Computed bills, Made change, etc
- Provided Customer Service - communicated and provided customer satisfaction with patron orders, comments, and complaints
- Prepared frozen drinks and desserts
- Familiar with and used Milkshake Machine and Frozen Custard Machine
- Cooked and reheated simple food items (ex
- French fries)
Stable Assistant
The Riding Place
Gig Harbor
07.2017 - 06.2018
- Worked closely with trainers to ensure that each horse was receiving proper care.
- Provided exercise for horses under the direction of the trainer or riding instructor.
- Cleaned and maintained stable, stalls, tack room, and grooming areas.
Stable Assistant
Clover Valley Equestrian Center
Gig Harbor
12.2016 - 06.2017
- Worked closely with trainers to ensure that each horse was receiving proper care.
- Provided exercise for horses under the direction of the trainer or riding instructor.
- Cleaned and maintained stable, stalls, tack room, and grooming areas.
Education
High School Diploma -
Gig Harbor High School
Gig Harbor, WA06-2022
Skills
- Attention to detail
- Conflict resolution
- Communication skills
- Multi-line phone systems
- Active listening
- Crisis management
Certification
- forklift operators certification June 24
References
References available upon request.
Timeline
Sales Associate
Walmart
11.2024 - Current
Bank Teller 1
Citizens Bank
08.2024 - 11.2024
Cashier/Personal Digital Shopper
Walmart Neighborhood Market
10.2023 - 08.2024
Server/Hostess
Sharis
08.2023 - 10.2023
Host/Busser
Spenard Roadhouse
04.2023 - 07.2023
Temporary Ticketing Agent/ Asst. Admin
Anchorage Concert Association
07.2022 - 04.2023
Server/Hostess
Domo Sushi
03.2022 - 07.2022
Cashier/Floor Associate
Michaels Crafts
10.2021 - 03.2022
Server/Barista/Prep Cook/Dishwasher
Kelly’s Cafe and Espresso
07.2021 - 10.2021
Cashier / Line Cook
McDonald’s Restaurant
03.2019 - 07.2019
Stable Assistant
The Riding Place
07.2017 - 06.2018
Stable Assistant
Clover Valley Equestrian Center
12.2016 - 06.2017
High School Diploma -
Gig Harbor High School
Similar Profiles
Rachel ChristopherRachel Christopher
Spark Driver at WalmartSpark Driver at Walmart
Giovonni MoralesGiovonni Morales
Grocrey Associate at WalmartGrocrey Associate at Walmart
Rashaad FosterRashaad Foster
Stocker at WalmartStocker at Walmart
Leona PolleyLeona Polley
Stocker at WalmartStocker at Walmart
Jacob BurwellJacob Burwell
Community Health Worker at Unity ShelterCommunity Health Worker at Unity Shelter