Overview
Work History
Education
Skills
Timeline
AccountManager

Jazzmin Rodriguez

Miami,FL

Overview

17
17
years of professional experience

Work History

PC Patient Service Specialist I

Steward Medical Group (SMG)
08.2020 - Current
  • Check out patients and complete the patient tracking in the EMR.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Schedule patient appointments within operational standards and documents appropriately.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Collect outstanding balances, coinsurance, deductibles, copays and self pay balances that are owed at the time of checkout.
  • Accurately post payments and provide receipts to patients.
  • Built and maintained positive working relationships with patients and staff.
  • Processed payments using credit cards transactions, maintaining accurate records of transactions.
  • Order diagnostic testing, obtain benefits and authorizations, to properly schedule.
  • Obtain referrals for outstanding services that were not able to be obtained prior to visit due to insurance requirements.
  • Fax dictations to all referring and primary care doctors for all new patients and established patients that have been cc'd to a specific doctor.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Intake Coordinator

Quirantes Orthopedic & Appliances.
07.2017 - 01.2020
  • Completed intake assessment forms and filed patients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced office productivity by handling high volume of callers per day.
  • Supported office staff and operational requirements with administrative tasks.
  • Entered referrals into appropriate system based on type of referral obtained.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Responsible for the admission and registration of 80+ daily incoming patients.

Executive Assistant

Oracle USA, Inc/Oracle Latin America HQ
06.2006 - 01.2017
  • Provided high-level administrative and logistical support to three highly visible and busy Executives. VP of Sales, Senior Sales Consulting Director, Applications Sales Consulting Senior Director.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Education

Bachelor of Health Science - Healthcare Administration

Grand Canyon University
Phoenix, AZ
10.2025

Associate of Science - Business Administration

Jones College
Miami, FL
01.2000

Skills

    • Interpreting Physician Orders
    • Appointment Scheduling
    • Eligibility Determination
    • Document Filing
      • Athena Collector EMR
      • HIPAA Compliance
      • Executive Support

Timeline

PC Patient Service Specialist I

Steward Medical Group (SMG)
08.2020 - Current

Intake Coordinator

Quirantes Orthopedic & Appliances.
07.2017 - 01.2020

Executive Assistant

Oracle USA, Inc/Oracle Latin America HQ
06.2006 - 01.2017

Bachelor of Health Science - Healthcare Administration

Grand Canyon University

Associate of Science - Business Administration

Jones College

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Jazzmin Rodriguez