Jazzmin Tuburan-Lewis

Perform a variety of administrative functions such as answer phones, faxing, filing, etc. Open customer projects for sales team in the company database. Open leak and service request work orders per customer requests in the company database. Handle multiple projects & meet deadline commitments. Assist Office Manager by meeting deadlines of assigned tasks as needed.

Guided guests through reservation process, issued unit keys, and provided information about the resort and area attractions. Completed all check-in and check-out procedures and verified that the correct charges and credits were reflected in guest folios. Balanced cash receipts, performed bucket checks, and completed other money handling responsibilities. Responded to guest inquiries and concerns as quickly and completely as possible.

Provided excellent customer service support to The Camp Transformation Center guests, members, and staff. Was responsible for monitoring incoming inquiries and leads for membership sales and enrollment. Consistently upsold The Camp merchandise and supplements. Kept the facility organized and clean daily, as well as completing daily duties. Disinfected/sanitized high-touch areas between every class.

Took orders in a timely and professional manner. Possessed full knowledge of bar and menu items to make recommendations. Delivered food and beverage orders within established time frames. Consistently used suggestive selling techniques. Oversaw onboarding and training of new team members. Resolved customer complaints and conflicts in a professional and efficient manner.